Rewards and Benefits on offer:
* Working for a blue-chip company with a great team-based culture.
* The role is only working Monday to Friday- no weekends!
* World class training and development opportunities
The Company you will be working for:
MTrec is proudly representing our truly unique and special customer service client in their search to appoint a Customer Service Advisor as soon as possible. You will be working for a company with a superb support infrastructure to ensure you provide your customers with the best experience possible.
You will be joining a company who has an excellent employee culture and levels of support, training, and motivation from a great team of managers. The company is extremely team focused, which translates to their blue-chip customer base and the service they receive.
We would highly recommend this role and the company to anyone with a customer service background. The role is starting asap, with full training and support provided. This is an onsite role and you must live within a commutable distance.
The Role you will be doing:
* Handle inbound calls from consumers and distributors
* Address customer enquiries via telephone and email
* Providing quality advice and information to consumers and distributors.
* Resolve queries and keep customers updated on the status of their enquiries.
* Process inbound calls accurately and efficiently.
* Make effective use of down time, by assisting colleagues with other tasks.
* Set an example to the team with a positive and professional attitude, always delivering the highest level of customer service.
* Fulfil any other ad-hoc duties.
About you:
* You must have a customer service background
* You will be able to provide a courteous and a professional service to ensure the customer is completely satisfied.
* You will be a great team player and you will be motivated by helping solve customers’ problems