A great opportunity for a Sales & Support Advisor to join Surrey Sports Park on a part time basis, providing high-level support to new and current members & users of the park.
You’ll ensure smooth running and professionalism of services and programmes, delivering exceptional customer service and contributing to SSP’s revenue generation through the retention of our current members.
We value, empower and support every member of staff to get the best out of your unique talents, so you’ll be rewarded with a generous salary, 25 Days Holiday, competitive pension contribution, free gym membership, family friendly benefits and a unique and vibrant working environment.
The role
Surrey Sports Park is at the heart of sport and physical activity in Surrey, and our mission is to deliver the best possible sport, health and wellbeing experience to our University of Surrey students and to the wider SSP community.
We provide strategic added value to the University by delivering an outstanding student experience through social and competitive sport and providing an excellent environment for wellness and fitness for Surrey staff and students, and our community impact is significant both culturally and physically. The team is passionate and high performing, and the business model requires us to deliver a self-sustaining, well managed and customer service focused business.
Responsibilities of this role include:
1. Provide administrative services within a clearly defined section of work, operating with minimum day-to-day supervision in the planning, organising and performance of a wide-range of administrative support activities.
2. Manage any conflicting demands, possess a basic awareness of the options available, and be able to make effective and appropriate decisions.
3. Ensure the consistency and quality of the support delivered across SSP, operating within well-established processes, policies and procedures.
4. Act appropriately in a variety of situations, administrative or guest-focused in nature.
5. Provide excellent customer service and experience, working with a number of IT, finance, and leisure management systems on a day-to-day basis.
What’s in it for you?
We think Surrey is an amazing place to work, and we are carefully crafting a dynamic, flexible, and fun place to work and thrive.
Our campus is a beautiful, leafy environment with carefully designed gardens, vibrant green playing fields, and a picturesque lake. With the buzz of student life and superb working facilities, the University is a global community of ideas and people, dedicated to life-changing education and research in an inspiring, innovative and diverse environment.
Alongside our gorgeous campus setting, collegiate on-site atmosphere and plentiful development opportunities, we also offer:
6. Competitive Salary
7. Free membership to Surrey Sports Park including Gym and Swimming pool
8. Employee Pension Contribution doubled up to 6%
9. 25 Days annual leave + Bank Holidays
10. Travel & Family benefits including subsidised rail fare, cycle to work scheme and on-site childcare