Position: Senior Funeral Director
Location: Richards Funeral Directors, Witham
Job Type: Full-time, permanent
Salary: £34,342.15–34,342.00 per annum
Responsibilities
* Deliver complex funeral arrangements with professionalism – ensuring all funeral arrangements are respectful, appropriate, and reflect the client's wishes.
* Oversee branch standards and ensure timely, high‑quality care of the deceased.
* Participate in an out‑of‑hours on‑call rota (including nights and weekends) to support families – providing dignified collection and transfer of the deceased into care.
* Lead on recruitment, onboarding and ongoing performance reviews, undertaking regular one‑to‑one sessions.
* Ensure back‑of‑house teams have responsibilities, and ensure seamless scheduling and service coordination.
* Support the Cluster Manager in overseeing branch performance, audits, and compliance processes.
* Identify service gaps and recommend improvements to processes and training.
* Take responsibility for ensuring funeral plan banks are replenished.
* Ensure all team members are Funeral Plan Consultant (FPC) trained.
Qualifications and Skills
* Comfortable leading and motivating a team to uphold the highest standards of professionalism, presentation, and service delivery.
* Empathetic, service‑oriented, and committed to excellent client outcomes.
* Understanding of the nature of the role and prepared to assist families whenever needed, ensuring continuous care and operational effectiveness.
* Able to follow strict procedures, maintain accurate records, and ensure adherence to legal and company regulations.
* Confident working independently and thrives on delivering results.
* Flexibility to work evenings, weekends and on‑call.
* Understanding of operational efficiency, service offerings, and financial considerations within the funeral industry.
Benefits
* Professional development: a comprehensive induction plan and the opportunity to complete in‑house development programmes or pursue a qualification through our apprenticeship programme.
* Bonus potential: unlock the possibility of earning additional bonuses, rewarding hard work and achievements.
* Life assurance cover: peace of mind with our life assurance cover, securing your family’s future.
* Health & well‑being programme: an employee assistance programme that supports your health and well‑being.
* Holiday allowance: generous leave entitlement of 33 days per year, inclusive of bank holidays.
* Pension scheme: contributory pension scheme to help you save for a secure retirement.
Equality, Diversity and Inclusion Statement: We know that diverse teams make better decisions, build better products, and create a more inclusive and better place to work. Whoever you are, wherever you’re from, and whatever your life looks like, we’d love to hear from you. And if there’s anything you need to make the process more accessible, please let us know.
FCA Statement: As an FCA‑regulated organisation, we are committed to upholding the highest standards, which we achieve by employing individuals with the appropriate skills, experience, and integrity to protect both the company and our clients.
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