Overview
Customer Service Opportunities Support the NHS
Location: Rossendale (on-site)
Pay: GBP12.27 - GBP12.67 per hour. Double time on Bank Holidays
Contract: Temporary to Permanent
Are you passionate about helping others and making a real difference in your community? We are working with a valued NHS partner in Rossendale who is looking for dedicated individuals with previous customer service experience to join their growing team.
The Roles
Emergency Call Handler
* Answering calls from members of the public
* Recording information accurately and efficiently
* Responding with the correct support and escalation
* Shifts available:
o 5:00pm - 12:00am or 5:00pm - 11:00pm (4 on / 4 off rolling rota)
o 12:30pm - 8:30pm (4 on / 4 off rolling rota)
Equipment Line Support / Customer Service Advisor
* Speaking with prescribers and community care teams
* Identifying equipment issues and coordinating a fast response
* Arranging technicians to attend and resolve problems quickly
* Shifts available:
o 8:00am - 5:00pm
o 9:00am - 6:00pm
o 10:00am - 7:00pm (fixed hours)
What’s in it for you?
* GBP12.27 - GBP12.67 per hour
* Double time on Bank Holidays
* Varied and interesting work — no two days are the same
* Temporary to permanent opportunities
* Be part of a team that makes a difference every single day
Requirements
* Previous customer service experience (face-to-face or telephone-based)
* Strong communication and problem-solving skills
* Flexibility to work the shift patterns above
* Willingness to undergo a DBS check (certificate required)
If you have strong communication skills, enjoy problem-solving, and want to support your local community, we would love to hear from you.
To apply, please send your CV to (url removed) or call (phone number removed) for a confidential chat
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