An exciting opportunityhas become available to join the National Childrens Air Ambulance (NCAA), couldyou be our new Operations Team Leader?
The OperationsTeam Leader (NCAA) will be responsible for the day-to-day management of the NCAACrew Members to ensure effective tasking and compliance of The Childrens AirAmbulance. Supporting and supervising the team of Crew Members across both ourAir Bases (London Oxford Airport and Retford Gamston Airport) to ensure weprovide an outstanding service to our patients and NHS Clinical Partner Teams(CPTs).
Main duties of the job
The OperationsTeam Leader will provide positive leadership whilst having a thorough insight intothe activity across our Air Bases. Working closely with the Operations Manager,the Operations Team Leader will be involved in changes and improvements acrossthe service to benefit patients, clinicians and the NCAA team.
The OperationsTeam Leader will also cover Crew Member shifts, providing resilience for AnnualLeave, etc. It is estimated that 40% of the role will be covering Crew Membershifts.
About us
The National Childrens Air Ambulance is a dedicated transfer service. Working in partnership with our Clinical Partner Teams, we fly critically ill babies and children between hospitals across the UK. With specialist clinical teams on board, we ensure young patients receive the expert care they need, fast, when every second counts.
Please note applications made only via our website directly will be considered for this position.
Job responsibilities
Relationships - Internal
The Operations Team Leader (NCAA) will work closely with the Head of Operations, OperationsManager, Education & Development Lead, Airdesk Team Leader, Crew Members, Pilots, Airdesk Staffand will also support interdepartmental relationships with the wider charity functions.The Operations Team Leader will act as a key liaison between operation staff and NCAA seniorleadership, promoting clear communication,collaboration and culture of safety, accountability andcontinuous improvement across the organisation.
External
The Operations Team Leader (NCAA) will work closely with Clinical Partner Teams (CPTs -NHSspecialist transport teams), Patients / Relatives, Hospital Staff, Ambulance Crews, Helipad Staff,Airport Staff, and visitors to NCAA bases.The Operational Team Leader will represent the charity in a professional and credible manner,promoting strong partnership working, safeguarding the organisations reputation, and ensuringoperational excellence across all external interactions.
Key Responsibilities
Leadership
* Oversee the day-to-day operational activities of the NCAA Air Bases, to support responsivemobilisation of NCAA aircrafts and crew, whilst promoting continuous improvement
* Provide effective, positive leadership and support to the NCAA Crew Members
* Facilitate regular team meetings, scenario training and embedding a culture of continualimprovement
Compliance
* Carry out regular audits of air bases and aircraft (IPC, Health & Safety, etc)
* Embed standardisation across the team and air bases, whilst supporting staff with any newprocedures and changes
* Review incident reports relating to NCAA tasks or Crew Members, carry out reviews,feedback and learning
* Monitor and report on Key Performance Indicators within the service to ensure they are met,whilst providing feedback on breaches
Crew Member
* Provide operational cover for NCAA Crew Member shifts when required at NCAA Bases
General
* Arrange servicing for medical and non-medical devices, in addition to any unscheduledmaintenance to ensure equipment is readily available
* Work closely with the Facilities Team to ensure the air bases are maintained to a highstandard, scheduling any maintenance as required
* Work closely with the Facilities Team to ensure the air bases are maintained to a highstandard, scheduling any maintenance as required
* Engage and work cohesively with NCAA Pilots to enhance service delivery
* Actively promote the work of NCAA when hosting base visits and any appropriateopportunities
* Participate in the charities fundraising activities
* To support raising awareness of NCAA on a national basis
Person Specification
Qualifications
* Education to GCSE level or equivalent in Maths and English, Grace C or above
* Qualified as Emergency Ambulance Crew, Emergency Care Assistant, equivalent or higher
* Leadership / Management qualification (or working towards)
* Full UK manual driving licence
* Evidence of Continuing Professional Development
Experience
* Experience of working within healthcare (5+ years)
* Experience of working within a multi-disciplinary team
* Experience of managing a team of 5+ staff
* Experience of working within emergency care, retrieval services or intensive / critical care transfers
* Experience of supporting or being involved in aeromedical retrievals / transfers
Personal Attributes
* Be a positive, motivational, and engaging leader
* A flexible approach to allow adaptability to the changing needs of the organisation
* A good standard of physical fitness to facilitate lifting, bending, and carrying in the process of transporting patients
* Be able to work shift patterns relating to the role (inc long days, weekends, bank holidays, incidental overtime). Across multiple sites (Oxford & Gamston)
* Be able to empathise with people dealing with sensitive situations assertively and tactfully
* Be able to be resilient under pressure and to identify when support is needed for self or others
Skills and Knowledge
* Ability to implement and sustain change to improve service delivery, whilst involving a team
* Knowledge of the National Childrens Air Ambulance, its organisational values, and the service It provides
* Ability to develop effective working relationships with colleagues, NHS teams and external stakeholders
* Ability to create and maintain staff rotas over a 365-day period, ensuring staff have adequate rest periods.
* Ability to accurately complete reports by reviewing, analysis and compiling data
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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