Summary:
We are delighted to be partnering with a well-established, family run organisation that delivers essential fuel services and heating support to homes and businesses across the region. They are now seeking a personable Customer Service Advisor to join their team.
Key Responsibilities:
* Answering incoming calls and providing first-line customer support
* Taking fuel orders over the phone and raising tickets for processing
* Coordinating orders with the Transport team for delivery
* Processing payments over the phone
* Directing calls to the relevant departments and handling group orders
* Transferring tickets to other depots and managing repeat order tickets
* Maintaining regular internal communication
* Supporting with other duties as required
About You:
* Experience in a similar role is desirable
* Previous inbound telephone and customer service experience
* Strong administrative, organisational, and IT skills
* Excellent communication skills
* Awareness of data protection principles
* Motivated to learn and grow within the business
* Able to work under pressure and prioritise workload effectively
What We Offer:
* 22 days holiday plus bank holidays
* Discretionary annual bonus
* Full training and development opportunities
* 2x annual salary life cover
* Company pension scheme
* Cycle to work scheme
* Employee Assistance Programme
* Eye-care scheme
* Retail discounts
* Free on-site parking
This vacancy is being advertised by New Resource Group. The services of New Resource Group are that of an Employment Agency