NAPA Auto Parts was founded in 1925 to meet America’s need for an effective automotive parts distribution system. Over the past century, NAPA has expanded globally, building a reputation for quality and excellence. Distributed by Alliance Automotive Group (AAG) in the United Kingdom, NAPA has become a market-leading parts brand with a championship-winning motorsport team. Currently, over 275 AAG UK subsidiaries operate under the NAPA Auto Parts name, forming the largest network of motor factors in the world. The NAPA Auto Parts family includes more than 6,000 locations across the US, Canada, Australia, and now the UK.
We are seeking a Parts Advisor to join our team.
As a Parts Advisor, you will be involved in all areas of the branch's operations, with a focus on maintaining and expanding the local customer base.
Responsibilities will include but are not limited to:
* Taking orders over the phone and upselling to increase invoice value.
* Making outbound calls to raise customer awareness and achieve higher sales.
* Building long-term rapport with local customers.
* Actively promoting offers, discounts, and customer competitions.
* Limiting credits and returns by ensuring accurate parts ordering and dispatch on the first attempt.
To be successful in this role, you will need to be:
* Punctual, organized, and efficient in meeting deadlines.
* Proactive and enthusiastic when engaging with customers.
* Empathetic and able to demonstrate understanding towards customers.
* Professional with excellent communication skills.
In return, we offer:
* The opportunity to join a global brand and market leader.
* Exclusive discounts and cashback from thousands of major retailers and grocers via the AAG Benefits App, including Tesco, Boots, and Just Eat.
* Opportunities for career progression and bespoke training.
* Free pension advice from our standard pension provider.
* Access to health, wellbeing, and financial tools.
* The potential to earn a performance-based bonus, paid monthly.
* Discount on car parts.
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Alliance Automotive Group is an equal opportunities employer.
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