Operations Manager – FinTech
Manchester (office-based initially, hybrid once embedded)
£40,000–£60,000 per year
We're working with an exciting, well-funded FinTech startup in Manchester that specialises in flexible payment plan solutions. Backed by engaged investors and entering a key growth stage, they're now looking to appoint an
Operations Manager
to help scale the business.
This is a pivotal opportunity to join at an early stage and shape how the company grows. You'll be working closely with founders and investors to build out the operational backbone across customer, merchant, compliance, and risk functions.
The role
* Define and deliver the operations strategy across customer, merchant, risk, and compliance.
* Build and lead operational teams, hiring and mentoring as the business scales.
* Implement KPIs, SLAs, and dashboards to drive efficiency and accountability.
* Collaborate with product & tech to automate processes and integrate AI where valuable.
* Ensure compliance with payments regulations, KYC, and AML.
* Manage budgets, vendors, and resources effectively.
* Drive continuous improvement and operational excellence.
What we're looking for
* 3+ years in operational roles (FinTech, BNPL, payments, or high-growth startups preferred).
* Track record of scaling operations and building teams.
* Strong understanding of payments, compliance, and regulatory requirements.
* Data-driven, tech-savvy, with exposure to automation and AI tools.
* Excellent leadership, communication, and stakeholder management.
* Hands-on, strategic thinker who can also roll up sleeves.
What's on offer
* £40,000–£60,000 salary depending on experience.
* Senior leadership role with direct impact on growth.
* Hybrid working after onboarding.
* Exposure to founders, investors, and cutting-edge FinTech practices.
* Clear career progression as the company scales.