Join a highly engaged and talented team, dedicated to transforming the way our employees engage with HR services and programs.
Our team focuses on designing solutions that enable self-provisioning for basic needs and complex journeys throughout an employee's lifecycle.
Role Overview:
This role will support the implementation of our new ServiceNow technology and drive ongoing process improvements based on user feedback and case data.
Key Responsibilities:
1. Lead digital product management activities for the ServiceNow implementation.
2. Collaborate with cross-functional teams to develop best practices that enhance the client experience and guide digital product teams.
3. Ensure effective messaging, communication, and customer outreach.
4. Partner with stakeholders to resolve production and implementation issues promptly, supporting escalations as needed.
5. Plan, develop, and implement new digital products.
6. Define market requirements, develop detailed product features, and create implementation plans.
7. Use qualitative and quantitative analysis techniques to continually improve the ServiceNow user experience.
8. Contribute to business planning and departmental prioritization activities.
9. Participate in special projects and perform other duties as assigned.
Qualifications:
* Experience with ServiceNow HR Service Delivery (HRSD) required.
* Minimum of five years of related work experience; experience leading large cross-functional teams preferred.
* Previous experience supporting or leading ServiceNow implementation and/or administration.
* Undergraduate degree or equivalent; graduate degree preferred.
* Experience in requirements writing and translating business needs into technical specifications.
* Experience working in an agile environment with aligned tools.
Additional Information:
This role follows a hybrid work model, requiring presence in our offices in Malvern, PA, from Tuesday to Thursday, with options for remote work on Mondays and Fridays. Relocation assistance is available.
At Vanguard, we're different by design. Since 1975, we've prioritized our investors and created a company centered on their needs. Our mission drives us to help clients, leverage emerging technology, and implement strategic initiatives. Imagine your future here.
Special Factors:
Sponsorship: Vanguard does not offer visa sponsorship for this position.
About Vanguard:
We are committed to the long-term financial well-being of our clients, transforming lives through innovative products and services, and fostering a culture of learning and development. Our mission inspires us to be our best, from Malvern to Melbourne.
How We Work:
Our hybrid model combines flexibility with opportunities for in-person collaboration, supporting our mission-driven culture and long-term client success.
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