Reference 120988 Team Supervisor - Supported Housing Services £32937.84 per annum 37.5 hours per week 19th September 2025 About the role An opportunity to operationally manage our Intensive Housing Management service that are based within supported housing environments within: Adult Services in Birmingham and Sandwell. Domestic Abuse services in Birmingham and Derbyshire and Young People Services in Birmingham. The role will have joint responsibility with their peer and together will be responsible for around 20 staff It is essential that a car is available for work. Mileage will be paid. Working in partnership with other team leader colleagues, service leads and the senior management team you will ensure the provision of a high-quality service in accordance with available resources. Working with your team to create and maintain tenancies, whilst also maximising income to Trident through efficient and effective management oversight of performance and operational delivery that’s associated with all aspects of tenancies including well-being checks, management of voids and home moves, anti-social behaviour, safeguarding, impacts of welfare reform and resident engagement. Maintaining a focus on supported housing management that creates and sustains safe, productive and thriving communities by encouraging residents to take an active interest and role in the places in which they live, working with them and other partners to identify and deliver improvements such as best use of stock reviews and the development of community hubs. What you’ll be doing Leading the team in the delivery of a high quality, flexible, responsive service to residents and neighbourhoods. To ensure accurate customer data is recorded via the relevant ICT systems for all customers Attending weekly void meetings that ensure collaborative working between internal departments that focus on the effective management of void properties and manage team performance against KPI’s. To lead the team in meeting rent and service charge collection working in conjunction with the Supported Housing commissioned team and the Income Recovery Team. Ensure effective action is being taken by all Supported Housing Officers to manage tenancy agreements and sustain tenancies to keep residents in their homes. Develop an internal referral route for general needs customers to lead worker support or into supported housing where there are joint agreements that this better meets individual needs and risks Deliver high quality efficient community and neighbourhood management services to ensure residents and officers have a pride and commitment to the places in which they live and work. Participating in estate walkabouts, resident meetings and events. Provide day to day supervision of the team, 1-2-1 meetings and annual appraisals in line with company policy. To lead and promote a positive resident engagement culture, working closely with Engagement and Community safety Community Safety colleagues to ensure residents have an opportunity to shape and influence service delivery. To be responsible for ensuring that officers carry out milestone well-being visits across their schemes and address all identified actions. Analysing findings to drive performance and service improvements. Who we’re looking for? Experience of leading or managing a team and developing the team with proven results Experience of working collaboratively and effectively with other teams, with demonstrable success Experience of working with housing management systems Experience of working with Microsoft applications Attention to detail including experience of keeping accurate and compliant records Excellent communication and interpersonal skills High level of professional integrity Why join us? This is not just a ‘job’ this is the feeling of knowing that you are part of something bigger and being able to go home each day with job satisfaction and pride in what is achieved by Trident Group every day. Our purpose is putting people and communities at the heart of our services and the safe homes we provide. To deliver against our purpose we will be: Trustworthy Collaborative Accountable People Focused Caring in all we do The benefits 34 days annual leave, plus the option to purchase up to 5 additional days A day off for your birthday 4 days off when you move home Life assurance (3 x salary) Employee Assistance programme & wellbeing programme Flexible Working options Learning & Development opportunities Who we are? Trident Group has over 60 years’ experience of delivering homes, services and innovation for up to 8,000 people in over 3,600 homes in some of the most disadvantaged communities in the Midlands. The Group employs more than 650 staff, works with volunteers and provides training places and apprenticeships for many more. The Group consists of; Trident Housing, which provides landlord services for the Group in respect of housing management and maintenance Trident Reach, which is a registered care and support charity delivering trauma informed care and support services. We celebrate Equality, Diversity, and Inclusion and as a trauma informed organisation we are continually striving to build a community where everyone feels valued, respected and equally guided by our beacon of hope. As a Disability Confident Committed Employer, we have committed to: ensure our recruitment process is inclusive and accessible communicating and promoting vacancies offering an interview to disabled people anticipating and providing reasonable adjustments as required supporting any existing employee who acquires a disability or long term health condition, enabling them to stay in work at least one activity that will make a difference for disabled people How to apply? If you think this role is a good fit for you, click apply and upload your CV! All applicants must provide their right to work documentation at interview stage, such as a valid passport which will be verified to check your eligibility to work and live in the UK. Relevant roles will be subject to a successful disclosure at an appropriate level from Disclosure and barring service (DBS). We reserve the right to close this vacancy early should sufficient applications be received. At Trident Group, we only consider agency introductions where a signed agreement is in place, and where the agency has been specifically contacted by a member of our People & Culture Team. We do not accept responsibility for any fees related to unsolicited or speculative CV submissions made directly to our employees or outside of the above.