SSC Outbound PM - Team Leader Closing date: 15 June 2025 Recruitment Partner: Matt Haywood - matt.haywood@boots.co.uk About the role We're more than just trucks and sheds here. We're a world class, award-winning operation– ensuring that our customers have access to the right products at the right time in any of our stores across the UK. If you're ambitious, can build great relationships with suppliers across the globe, and collaborate across many different departments, then Supply Chain is a great place to develop your career. Boots UK is part of the Retail Pharmacy International Division of Walgreens Boots Alliance and is the UKs leading pharmacy-led health and beauty retailer. With over 1900 stores in the UK our purpose is to help our customers look and feel better than they ever thought possible. If you're passionate about driving operational excellence in a fast-paced environment, and you have the leadership skills to guide a team through complex warehouse challenges, then this is the role for you. Key responsibilities Customer focus that makes sure that we deliver the right products to the right place at the right time, achieved through accurate receiving, packing and despatching of stock at pace. Create a positive 'can do' culture. Pre-empt any problems and take the appropriate action to deal with them. Lead and motivate a team of team members. Maximise individuals' performance through coaching. Ensure that team members meet performance standards for quality, productivity, performance, and attendance. Deliver budgeted productivity rates and indirect hours. Ensure the team are kept engaged through effective communication and the delivery of team briefings. Collate data for your team on agreed KPIs. Ensure operational compliance with all regulatory requirements, e.g. Health & Safety, security, product safety, maintenance, cleaning. Ensure that workflow is consistent during break times. Maintain an effective handover from the off-going shift and the preparation and delivery of pre-shift briefings What you'll need to have Ideally you will have experience of leading and motivating an operational team. You can demonstrate that you have developed yourself as well as other team members. You have managed performance and achieved fantastic results. You are able to confidently lead and motivate a team. You are a self-starter who is calm under pressure You are able to look and think ahead and solve problems rather than ignoring problems. You own issues and don't leave them for others to resolve, working well with a team of leaders. You are results and service driven. You are an ambassador for the warehouse Our benefits Boots Retirement Savings Plan Discretionary annual bonus Generous employee discounts Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child Flexible benefits scheme including option to buy additional holiday, discounted gym membership, life assurance, activity passes and much more. Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme. We have a great range of benefits in addition to the above that offer flexibility to suit you - find out more at boots.jobs/rewards. Exclusions may apply, eligible roles only. Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate. Why Boots At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, with you, we change for the better. What's next Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best. Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis. Keywords team leader