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Job Overview Work as part of YPAS clinical administration team to ensure the smooth running of the clinical administration needs of YPAS’s YIAC (Youth information Advice and Counselling) service. Work within a multi-disciplinary team supporting leadership, wellbeing and therapeutic practitioners to address the mental health and emotional well-being of children, young people and families. To manage the waiting list of service: liaise with clients, monitor the waiting time, allocation of clients and identify areas of waiting list improvements. To triage needs of clients, considering the identification of risk factors at all times. To assist in the filing of client records and the maintenance of confidential client record systems. To take referrals received by the service and triage and allocate accordingly. To receive and retrieve telephone calls/messages made to the service and allocate accordingly. To identify the availability of practitioners, in response to allocation of appointments. To maintain an effective diary appointment system, in response to the availability of practitioners. To respond to service enquires via email, letter, or telephone. To work within a comprehensive communication framework in response to referring agencies, internal services and clients. To assist in the gathering and recording of statistical information for monitoring and evaluation purposes. To collate and circulate administration documents. To administer a consistent approach to a range of differing projects and services. To identify areas of need for the service in terms of creative administrative thinking. To assist the clinical team with the identification of appropriate resource gaps. To provide weekly updates on the service’s waiting lists. To record service meeting minutes To provide reception cover as required To carry out building and stock checks as required To work closely with external cross sector services in relation to the needs of children and young people Salary £27,254 - £28,142 PAClosing date 04/11/2025hours 14 Hours Per week Term: Fixed Term- Maternity Cover (10 months).