Red Star Financial Management Ltd is an FCA-regulated claims management company specialising in consumer finance claims. Due to continued growth, we are seeking a methodical and detail-focused CRM & Data Operations Analyst to support our day-to-day case management and data processes.
This is a data and systems-focused operational role. It is not a customer service or sales position.
The Role
You will be responsible for:
* Uploading and managing daily CRM data imports and bulk updates
* Supporting batch case progression and operational workflows
* Maintaining accurate and clean client data across large datasets
* Preparing and managing data for operational and campaign activity
* Producing case progression and performance overview reports
* Supporting management with operational and MI reporting
* Monitoring case movement and identifying data inconsistencies
* Assisting with improvements in CRM processes and data workflows
About You
We are looking for someone who:
* Has strong Excel skills (formulas, lookups, filtering, pivot tables)
* Is confident working with large data sets
* Has experience using CRM or case management systems (or can learn quickly)
* Has strong attention to detail and takes ownership of data accuracy
* Is organised, methodical, and process-driven
* Works well in a structured, operational environment
Graduate Applications Welcome
We welcome applications from graduates with strong analytical and Excel skills who are looking to build experience within a regulated financial services environment. Training and support will be provided for candidates with the right aptitude.
Why Join Red Star Financial Management Ltd?
* Well-established, FCA-regulated business
* Growing and stable operation
* Opportunity to develop operational and analytical skills
* Clear progression as the business scales
* Manchester City Centre office location
Working Hours
* Office-based role
* 38 hours per week
* Working hours structured across the week by agreement
Additional Information
* References will be requested
* Employment subject to background and compliance checks
* Excel competency may be assessed during interview
Job Types: Full-time, Permanent, Graduate
Pay: £25,000.00-£30,330.00 per year
Benefits:
* Company pension
* Transport links
Work Location: In person