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Join to apply for the CHILD SUPPORT AGENT II role at Cleveland County
Summary
The primary responsibility of this position is to establish paternity, enforce and modify child support orders and locate absent parents and related work as apparent or assigned. Work is performed and supervised under the Child Support Supervisor I. The normal work schedule includes 8:00 a.m. until 5:00 p.m., Monday through Friday.
Requirements
N/A
Job Description
Comments From This Job Announcement
Summary
The primary responsibility of this position is to establish paternity, enforce and modify child support orders and locate absent parents and related work as apparent or assigned. Work is performed and supervised under the Child Support Supervisor I. The normal work schedule includes 8:00 a.m. until 5:00 p.m., Monday through Friday.
Essential Functions And Responsibilities Include
" Responsible for establishment of paternity and child support, as well as, medical coverage, location of absent parents and enforcement of support obligations.
" Prepares cases for court action and participates in case staffing with supervision and the IV-D attorney.
" Attends Child Support court regularly to assist the IV-D attorney in the establishment and enforcement of child support orders.
" Regularly in contact with other County and State Child Support agencies, absent parents, clients, clerk of Courts office, judges, district attorneys, magistrates, employers and the general public.
Performs genetic testing to establish paternity
Education & Experience
Graduation from high school or GED and 1 year of Child Support experience or 2 years of customer service, interviewing, case management, judicial, investigatory, or legal work; or an Associate's Degree in a Human Service related field and 1 year of customer service, interviewing, case management, judicial, investigatory, or legal work; or a Bachelor's Degree in a Human Service related field and 6 months of customer service, interviewing, case management, judicial, investigatory, or legal work, or an equivalent combination of education and experience.
Knowledge, Skills, And Abilities
Thorough knowledge of the Child Support Enforcement Program and applicable legal procedures; ability to interview clients, absent parents and related sources, and to investigate cases; ability to organize, analyze, and summarize case information; basic math skills; ability to establish and maintain effective working relationships with clients and absent parents, location resources, offices of the Clerk of Court, Magistrates, District Attorney, Sheriff, other court officials, and private attorneys.
Work Environment / Physical Requirements
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
" This work requires the occasional exertion of up to 10 pounds of force; work regularly requires sitting, speaking or hearing and using hands to finger, handle or feel, frequently requires repetitive motions and occasionally requires standing, walking and reaching with hands and arms; work has standard vision requirements; vocal communication is required for expressing or exchanging ideas by means of the spoken word; hearing is required to perceive information at normal spoken word levels; work requires operating machines and observing general surroundings and activities; work is generally in a quiet location (e.g. library, private offices).
License & Certifications
None
Work Location:
This role must work from the location identified at the time of hire with work travel required as needed. Any change of work location, even on a short-term or interim basis, must be reviewed by the Supervisor and HR for approval.
Additional Information
Individuals hired must be able to perform essential duties satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Cleveland County provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
This position is a part of a Health and Human Services Department. By General Statue 166A-19.3, Departments of Health and Human Services are agencies that are a part of the State Emergency Response Team for occurrences or imminent threat of widespread or severe damage, injury, or loss of life or property resulting from any natural or man-made accidental, military, paramilitary, terrorism, weather-related, public health, explosion-related, riot-related cause, or technological failure or accident, including, but not limited to, a cyber incident, an explosion, a transportation accident, a radiological accident, or a chemical or other hazardous material incident. In the event that the State Emergency Response Team is activated, this position will be required to participate if deemed necessary.
APPLICATION PROCESS: All applications must complete and submit an online application form at www.clevelandcounty.com by the closing date.
SELECTION PROCESS: Selection will be by structured interview. Applications will be reviewed to select the best qualified applicants for admission to a structured interview. This position is subject to pre-employment drug screening and background check.
How To Apply For This Job
Click the 'checkbox' next to this job announcement then click the 'Apply & Continue' button.
$21.89/hr. - $28.4536/hr. (Compensation will be based on experience)
Salary Range
michelle.weathers@clevelandcountync.gov
Contact Email
FULL-TIME
Job Type
DEPARTMENT OF SOCIAL SERVICES
Job Category
07/03/2025
Posted
07/14/2025
Deadline
michelle.weathers@clevelandcountync.gov
Contact Email
FULL-TIME
Job Type
Job Type
DEPARTMENT OF SOCIAL SERVICES
Job Category
Job Category
07/03/2025
Posted
Posted
07/14/2025
Deadline
Deadline
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Other
* Industries
Government Administration
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