Overview
Southampton, Store Support Office. We believe anyone can improve their home to make life better. From our Southampton Store Support office (SSO) we equip our stores, our people, and our whole business with everything it takes to help our millions of customers create a home they'll love. Join us as an Operational Communications Co-ordinator and you'll be a big part of this. Role Purpose: As part of the Store Operations and Communications team within our Store Operations function, the Co-ordinator plays a significant role in creating and sharing communications content through our range of channels along with supporting operational activity ensuring store colleagues have all they need to fulfil their role, implement desired activity, drive sales and importantly ensuring we put customers first. Ultimately, you\'ll be contributing by connecting colleagues to operational activity and overall business activity along with enabling continued colleague engagement.
What\'s the job?
* Provides co-ordination support for operational activity with focus on ensuring content is published accurately adheres to brand guidelines, and on-time to the relevant audience.
* Writes, edits, designs and publishes relevant content to inform and engage colleagues across a broad range of subjects for use across multiple communication channels.
* Ensures all communications are simple and effective to support an efficient store operation which enables colleagues to maximise time with customers.
* Responsible for admin, including maintaining up-to-date distribution lists, overseeing team mailbox, reporting, and tracking activity progress across stores.
* Supports the planning and delivery of operational activity, campaigns, and events, including execution of communication plans and impact measurement.
* Assists the wider Store Operations function with communications, insight reporting, compliance and ongoing colleague engagement.
* Answers store queries in a timely manner ensuring they have the support they need.
Essential & Desirable Qualifications
* Proficient in all Office 365 applications - including good knowledge of SharePoint, Viva Engage, Teams (essential)
* Strong written and verbal communication skills, with an eye for accuracy and attention to detail (essential)
* Knowledge of Adobe design tools (desirable)
* Experience of working in a Store environment, Communications or Store Operations role (desirable)
* Experience of events support and creating content/communication materials (desirable)
* Able to build strong relationships with stakeholders across the business
* Able to work at pace, with agility and comfortable under pressure
Benefits & Additional Info
Up to £30,000 + Pension + Private Medical + ShareSave + 6.6 weeks holiday + Hybrid Working (2/3 days per week in the office).
What\'s in it for me? As part of a great team, you\'ll be valued for who you are. We\'re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business. We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, bonus, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more!
So we can support you during the application or interview process, please contact recruitment@b-and-q.co.uk for any recruitment adjustments.
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