Role- Help Desk Coordinator
Location- In office in Chilton (no hybrid)
Salary- up to £29,000
Working hours- Monday to Friday 8am-5pm
General
* Receiving inbound calls and emails and making frequent outbound calls and emails.
* Scheduling engineers to attend call outs and regularly updating them with their required jobs
* Generation and closure of scheduled work orders
* Overseeing job completion in respect of in-house engineering and sub- contractor services
* Updating in-house systems and informing external clients regularly of updates
* Managing the helpdesk inbox efficiently daily
* Constant liaison with engineers, subcontractors and clients via phone/email
* PPM asset management planning via our databases
* Respond quickly and effectively to client queries
* Raising jobs and purchase orders daily
* Always providing excellent customer service
* Completing various admin tasks as requested.
Requirements
* Worked in a familiar field
* Experienced in scheduling, coordinating, arranging role.
* Experienced working with CRM Systems (desirable)
* Great communicational skills
Offer
* Great working environment
* Up to £29,000
* Benefits package
INDBS