Who You Are You are a dedicated and methodical professional with a commitment to high-quality customer service. You possess excellent communication skills and are adept at using technology for managing scheduling databases. You thrive in team environments, are willing to adapt to change, and can effectively resolve disputes and complaints. What the Job Involves The Scheduler is responsible for providing a high-quality and efficient scheduling management service, serving as the main contact point for officers, managers, supervisors, and operatives regarding job queries and issues. You will manage the Caretaking Services database, monitor workloads, and ensure that scheduling objectives align with service expectations. The role requires re-scheduling jobs to account for operatives' unplanned absences or emergencies, maintaining open communication with both team members and customers, and supporting the implementation of quality management systems. Skills Numeracy and attention to detail Proficiency with databases and new technology Strong written and verbal communication Ability to follow complex procedures Teamwork and collaboration Conflict resolution and complaint handling Initiative and adaptability