Customer Service Executive
Nouvo Recruitment are delighted to be working with one of the UK’s leading independent providers of business voice, data, IT, cloud & technology services.
Duties & Responsibilities
* Dealing with customer and general queries over the phone, email and via our web chat to ensure 100% customer satisfaction
* Working closely with the Account Management team
* Ensuring all communication is recorded and activities updated on the CRM system
* Building strong and enduring personal relationships with customers
* Liaise with third parties such as suppliers and the networks
* Work to service level agreements
* Escalating customer complaints
* Managing customer faulty device issues
Skills and Experience required
* Previous experience in delivering outstanding customer service
* Excellent organisational skills
* Excellent communication and listening skills
* Ability to work in a fast paced environment
* Problem-solving skills
* Ability to handle multiple tasks and relationships
* High detail-oriented and motivated
Due to a very high number of applications we are unable to come back to every candidate with feedback. If you do not hear from us within 48 hours please assume that you have been unsuccessful on this occasion. Your CV will be registered with us and we will keep you updated with any other positions that may be of interest. However please keep checking our website as new roles will be updated daily, Nouvo Recruitment wishes you the best of luck in your job search.
Nouvo Recruitment Ltd operate as an independent recruitment agency with over 20 years of experience supporting clients and candidates nationally across the UK