Hello!
At MBC, we are growing, and now we are looking for a Payments Analyst Jr.
About MBC
May Business Consulting is an international consulting firm specializing in digital transformation, change management, efficiency, and control. We are fully customer-focused and proactively engaged to maximize the value we deliver.
With offices in Spain and the UK, we work on international projects with financial institutions, fintechs, and startups.
About the Role
We are looking for a talented junior analyst with some experience in payments.
Responsibilities:
* Cheques: The Cheques team is a small close-knit team who work hard to ensure that our customers' payment requests are processed accurately and in a timely manner. This team works closely with other teams within Payment Operations as well as with other 3rd parties, so strong communication skills are vital. They are responsible for the delivery of good customer outcomes within the regulatory requirement, managing product governance, and supporting customer mailings.
* BACS: The BACS Services team is a small specialist team within Payment Operations, responsible for administering BACS activity in line with scheme rules. We regularly liaise with stakeholders, both internal and external, to own and remediate BACS incidents and complaints that impact customers. We deal with escalations from other scheme member banks, as well as internal teams such as Complaints and FOS case handlers, to deliver good customer outcomes.
* Faster Payments & Credit Payment Recoveries: The Credit Payment Recoveries team is accountable for CPR activity. On a day-to-day basis, they handle Faster Payments related cases, working in a fast-paced SLA driven environment. This includes executing processes and controls, performing oversight, and working in partnership with our strategic outsourcing partner (Genpact) and internal stakeholders to provide specialist support, ensuring adherence to industry, contractual, and compliance frameworks and standards.
Requirements:
* A good level of payments knowledge – Domestic Payment knowledge desirable.
* The ability to identify patterns and trends in data sets.
* Able to proactively manage workloads across a variety of systems and input channels and work cross-functionally to support colleagues in achieving SLAs.
* Proactive at keeping up to date with changing technology and scheme rules - refreshing skills accordingly.
* Knowledge of Microsoft Office Suite.
* Communication skills.
* Willingness to learn.
* Collaboration skills and ability to work effectively in a team.
Ideally, You Will Also Have:
* Proactivity.
* Drive for improvement.
* A learning mindset and attention to detail.
* A strong client-focused orientation.
What We Offer:
* Work on dynamic and international projects in a growing sector.
* Join a collaborative and supportive team with a great working environment.
Location: Milton Keynes or Liverpool.
Start Date: ASAP.
Join a young and dynamic consulting firm and take the next step in your professional journey with us!
We look forward to your application!
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