About the Business LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, https://risk.lexisnexis.com About the team: You will be part of a team who Trace individuals to reunite them with our Customers using a variety of internal and external platforms. About the role: The Managed Services Analyst I will be responsible for manually tracing individuals and re-uniting them with our Customers, processing files through our internal database and ordering certificates from registry offices. In addition, they will be responsible for ordering, keying and securely sharing birth, death and marriage certificates. The preferred candidate will be naturally inquisitive and apply that curiosity to the tracing work being completed, ensuring that they dig deep into available information and demonstrate tenacity in the face of obstacles. They will also have a keen eye for detail with high levels of accuracy. The role requires someone who is detail focused and who communicates well with their team, internal stakeholders and our Customers. Main Responsibilities: Trace individuals to reunite them with our Customers using a variety of internal and external platforms. Securely send files to Customers and ensure accurate inputting of data into all relevant systems. Receive inbound and make outbound telephone calls in order to re-engage individuals with our Customers. Order copies of birth, death and marriage certificates, and enter the data from certificates onto relevant platforms. Trace informant or executor using Electoral Roll and credit reference agency data via our systems and products. Receive, distribute, scan and record post. Perform other duties as reasonably assigned. Skills and Experience: Is curious and keen to learn and develop new ideas, skills and knowledge, whilst acting on feedback. Customer-first mind-set, and the ability to deliver results on time. Is able to understand, analyse and resolve core issues within own role. Is experienced with MS Office products (especially Excel). Develops co-operative working relationships within the team whilst considering how own style affects others and tailors interactions accordingly. Is able to clearly articulate their area of expertise to individuals with less understanding. Actively participates in team meetings, 121s and coaching sessions. Previous experience of data entry, with a high level of accuracy and attention to detail. Working for you: We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:? Generous holiday allowance with the option to buy additional days? Health screening, eye care vouchers and private medical benefits? Wellbeing programs? Access to a competitive contributory pension scheme? Save As You Earn share option scheme? Travel Season ticket loan? Electric Vehicle Scheme? Optional Dental Insurance? Maternity, paternity and shared parental leave? Employee Assistance Programme? Access to emergency care for both the elderly and children? RECARES days, giving you time to support the charities and causes that matter to you? Access to employee resource groups with dedicated time to volunteer? Access to extensive learning and development resources? Access to employee discounts scheme via Perks at Work We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here (https://www.relx.com/careers/join-us/benefits) to access benefits specific to your location. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120. Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here. Please read our Candidate Privacy Policy. We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. USA Job Seekers: EEO Know Your Rights. RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive. Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions. Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.