Salary: £12.60 per hour (Living Wage Employer)
Location: Porton Down, Salisbury, SP4 0JQ
Hours: 35 hours per week, Monday to Friday, between 7am - 7pm
Manpower has a fantastic opportunity for the right candidate to join Capgemini as a Customer Service Advisor.
In this role, you'll be the first point of contact for customers, providing 1st line IT support to Capgemini's clients.
A background in customer service is an advantage, and experience within IT would be preferable, however full training will be provided to ensure you are successful in your role.
What you'll do
* Respond to incoming requests via telephone, email, and web chat
* Log all requests in the call management system
* Assign calls to the relevant support teams
* Action Back Office requests when required
* Advise customers and support teams of known problems or workarounds
* Keep customers updated on the progress of their request
* Work towards agreed personal targets and contribute to team success
What you'll bring
1. Excellent communication skills, both verbal and written
2. A genuine passion for delivering great customer service
3. Willingness to learn and adapt
4. Ability to work independently and as part of a team
5. Strong problem-solving skills
6. Confidence working under pressure
...