Post Title: Senior Swimming Academy Coordinator Site Location: BH Live Active – The Quays and Bitterne Geographical location – Southampton Salary: £31,095 per annum Hours: 40 hours per week Contract Type: Permanent We are looking for a Senior Swimming Academy Coordinator to provide a high level of customer service whilst supervising our Swimming Academy team. You will work closing with our Swimming Academy Manager to expand our swimming programme and membership across our Southampton sites. You will work across The Quays and Bitterne in Southampton, as part of our Swimming Academy who aim to provide swimmers with a high level of water confidence, swimming techniques, and general water skills. All lessons are designed to mix education and safety with the fun side of swimming and work towards the Swim England National Plan. You will: Manage, motivate and co-ordinate the swimming teacher team and ensure their effective performance and induction to the centres where they work. Oversee and support the Swimming Academy Co-ordinator and work towards financial and programme occupancy targets. Liaise with managers regarding site-specific operational issues as appropriate. Ensure adequate staffing levels to meet the programming needs by carrying out recruitment and induction processes for all BH Live Active, Southampton Swimming Academy sites. Deal with customer enquiries and complaints, in a friendly and professional manner in accordance with our customer policies. Produce programmes and assist the Swimming Academy Manager in the development of the swimming lesson programmes. Observe and mentor our swimming academy colleagues. You will need: A valid Swim England Level 2/STA full certificate. Experience of dealing with customers face to face and know the importance of providing great customer service. Previous experience of working as a swimming instructor. Management or supervisory experience Be able to work unsocial hours, including evenings and/or weekends. Please click here to view the job description for more details on this role. BH Live is committed to safeguarding and promoting the welfare of children and vulnerable adults. Rigorous checks will be made of the successful applicant’s background credentials, including referencing and an enhanced DBS checks. We offer: · Onsite parking · Training and development opportunities · BH Live Active - Gym membership · Health cash plan · Employee Assistance Programme · Company pension matched up to 6% contributions · Colleague discount on food and drink · Colleague recognition · Birthday / Celebratory day off · Loyalty Rewards About BH Live: We are one of the UK’s leading leisure and event venue operators – a registered charity and social enterprise. Our geographical reach spans across multiple venues, leisure centres and attractions across Portsmouth, Southampton, Croydon and the BCP region with millions of visits per year. Our organisational and charitable purpose is to generate: · More participation – through the provision of leisure facilities to encourage active communities, improved health, and wellbeing · Higher audiences – through the provision of a diverse range of cultural and artistic events that appeal to a wide audience · Greater economic and social benefit – through hosting major conferences, exhibitions, and events for the benefit of the local, regional, and international economies and people We are making a positive difference across the communities we serve. To apply: All are to be made via the BH Live Careers site - careers.bhlive.org.uk The full job description for the role can be found on the BH Live Careers site. BH Live reserves the right to close the vacancy early should sufficient be received. We therefore highly recommend that you submit your application as soon as possible.