Note: Experience working in a law firm is essential.
IT Support Analyst (Law Firm), Cambridge
Client: DGH Recruitment
Location: Cambridge
Job Category: Other
EU work permit required: Yes
Job Views: 2
Posted: 06.06.2025
Expiry Date: 21.07.2025
Job Description:
This is a fantastic opportunity for an IT Service Desk Analyst / 1st/2nd Line Support Analyst to join a London-based global law firm on a permanent basis.
Summary:
The Service Desk Analyst will report to the Service Desk Manager and be supported by Service Desk Specialists and the Senior Service Desk Specialist. The role requires excellent customer service skills, the ability to multitask, and to remain calm under pressure.
Key Responsibilities:
* Providing professional and consistent technology support to all staff.
* Responding to incidents and requests reported via all mediums.
* Ensuring incidents and requests are recorded accurately and responded to within SLA.
* Maintaining and updating incident/request records.
* Alerting senior team members of recurring issues.
* Keeping customers informed and updated.
* Escalating issues to senior team members or third-party suppliers when necessary.
Attributes/Skills:
* Knowledge of Windows 10 and Microsoft Office 365.
* Understanding of PC hardware and operating systems.
* Experience with Active Directory.
* Experience logging tickets in ITSM software.
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