Europe United Kingdom LE_0163-GROHE Limited Employee Assignment Hybrid Full Time 18 May 2026
Are you a commercially driven Key Account Manager with experience in the DIY or home improvement sector? Do you enjoy building strong customer relationships, driving growth, and owning strategic accounts? This is an opportunity to join a globally recognised, premium brand and play a key role in expanding its presence across major UK retail channels.
The Role
As Key Account Manager – DIY, you will take ownership of key national retail accounts, developing long-term partnerships and driving commercial performance across both in-store and online channels.
You will lead account strategy from planning through to execution, working closely with internal teams and external partners to deliver growth, optimise product ranges, and maximise visibility. This is a highly visible role with real ownership, where you will directly influence business performance and customer success.
Key Responsibilities
* Manage and develop relationships with major DIY retail partners, including key decision-makers
* Own and execute strategic account plans aligned with business objectives
* Identify growth opportunities and lead commercial negotiations
* Manage product assortments across physical stores and digital platforms
* Analyse sales performance (sell-in / sell-out) and optimise product ranges
* Lead forecasting, promotional planning, and annual account cycles
* Negotiate trading agreements, pricing, and promotional activity
* Drive online visibility through strong content, campaigns, and digital strategy
* Collaborate cross-functionally with Sales, Marketing, Product, and Supply Chain teams
* Coordinate with supply chain to ensure smooth order flow and product availability
* Act as a brand ambassador in all customer interactions
About You
You are a commercially focused account manager who thrives in a fast-paced, customer-facing environment and enjoys taking ownership of key relationships.
Experience & Skills
* Proven experience in Key Account Management, ideally within DIY, home improvement, or building materials
* Experience working with large national retailers
* Strong commercial and negotiation skills
* Ability to build and manage relationships at a senior level
* Strong analytical skills, with experience using Excel or similar tools
* Experience with forecasting, promotions, and account planning
* Understanding of supply chain processes and commercial lifecycle
* Confident presenter with excellent communication skills
* Experience working with ERP systems (e.g. SAP) is advantageous
* Full UK driving licence
Highly Desirable
* Experience managing accounts within the Kingfisher group (B&Q and/or Screwfix)
* Experience managing tenders, product launches, and range planning
What You’ll Bring
* A proactive, results-driven mindset
* Strong relationship-building skills
* Ability to manage multiple stakeholders and priorities
* Commercial curiosity and a data-driven approach
* A collaborative, team-oriented attitude
* Ambition and motivation to grow within a high-performing environment
Why Join
* Represent a globally recognised, premium brand
* Own and develop key national retail accounts
* Work in a fast-growing, agile business environment
* Gain exposure to major retail customers and decision-makers
* Play a key role in new product launches and market expansion
* Collaborate with a dynamic, supportive team
* High-visibility role with real impact on business growth
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