Thornley Groves Estate Agents
Now part of Lomond, the UK’s leading property group. Thornley Groves Estate Agents combines extensive local insight with the resources of a wider network.
We are looking for an experienced Property Management Team Leader to join our Fallowfield team!
Role
* Lead monthly 1‑1s and quarterly reviews to support team development and host morning meetings.
* Deliver structured training and real‑time coaching.
* Manage recruitment, onboarding, and team growth.
* Report weekly performance metrics to senior management.
* Build strong relationships with landlords, especially those at risk.
* Conduct monthly quality‑control checks and provide actionable feedback.
* Handle Stage 1 formal complaints with professionalism and care.
* Ensure compliance and quality in property takeovers.
* Raise fees and manage expired S21 claims.
* Champion team motivation, recognition, and continuous improvement.
Qualifications
* A proven leader with a passion for people and property.
* Organised, empathetic, and solutions‑focused.
* Experienced in residential property management and student lettings.
* Team leadership and development experience.
* Confident communicator with a proactive mindset.
* Able to juggle multiple priorities while keeping the team energised.
* ARLA qualification or equivalent.
Reward & Benefits
* Health & Wellbeing – Access to our smart spending app with discounts at 900+ retailers, wellbeing resources, free counselling, and a Virtual GP service.
* Learning & Development – Professional growth with funded qualifications and over 90 in‑house training programmes.
* Holidays & Enhanced Leave – 28 days holiday inclusive of bank holidays, your birthday off, option to buy extra days, enhanced family‑friendly leave (neonatal, maternity, paternity, adoption & IVF).
* Lifestyle Perks – Cycle2Work scheme, Smart Tech scheme for gadgets, and celebrations for long service.
* Security & Support – Life assurance cover.
We welcome applicants from all backgrounds, nationalities, abilities and perspectives. We are committed to ensuring an inclusive and accessible recruitment process. If you require adjustments during the application or interview, let us know and we’ll be happy to help.
At Thornley Groves Estate Agents you’ll join a workplace that truly values you.
Location: Manchester, England, United Kingdom
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