Workshop Service Manager Are you an experienced Service Manager looking to join a market leader in hire? Do you enjoy supporting colleagues and helping get the best out of them? We're looking for a Workshop Service Manager to join the Nationwide Platforms team.
You'll have a commercial outlook, with a focus on driving best practice to achieve challenging engineering targets.
In return you'll receive a competitive salary, 25 days holiday bank holidays, life assurance, Westfield Health Insurance and auto enrolment pension plan.
Manage all resources related to the maintenance of a hire fleet of powered access equipment.
Ensure effective implementation of all engineering policies and procedures.
Support compliance to all legislative requirements, and internal QHSE standards.
Deliver technical initiatives and projects through to satisfactory outcome.
Ensure continuous improvement in all engineering standards, using best practice.
Produce qualitative and quantitative engineering related information.
Manage workshop labour and administrative resources to achieve all specified maintenance standards and objectives.
Manage appropriate fleet hire availability through day-book.
Provide technical advice to location staff To meet and greet customers.
To provide handover of machines to customers and familiarise customers with machine operation.
Ensure all maintenance actions are carried out to appropriate standard and in within acceptable timescale e.g.
service, thorough examination etc.
Ensure all engineering related initiatives are carried out to appropriate standard and within acceptable timescales e.g.
Report on engineering outputs as required.
Report engineering incidents or issues, including warranty failures and customer damage.
Identify collective and individual staff training needs.
Deliver technical ‘tool-box talk' type information sessions to engineering staff.
Liaise with external parts and service providers when required.
Contribute to inter-group projects and initiatives.
Previous experience running a team of service engineers in a hire business.
Formally trained in an engineering discipline, and qualified to C&G 390, NVQ level 3, or equivalent.
A demonstrable understanding of HGV compliance.
Part of the Loxam Group, Nationwide Platforms are the UK's leading specialist provider of Powered Access rental equipment, with the largest and broadest fleet, local depots spread across the country and our wealth of experience partnering with companies in a variety of sectors including Construction, Warehouse & Distribution, Aviation, Facilities Management, Industrial Services, Telecoms and Media, our customers can depend on us to provide the right solution to support their every working at height need.
Our award winning BlueSky Solutions and Training division offer our customers access to the latest and safest ways to work and through long standing partnerships with our manufacturers, we will always provide equipment that will lead the way to a safer industry.
Our commitment is to ensure that every employee feels respected, valued, and supported in their work environment