The Rewards and Benefits on offer:
* The opportunity to join a growing and forward-thinking organisation with a strong focus on technology and continuous improvement
* A long-term, permanent position offering stability and career progression
* Competitive salary and benefits package
* Private healthcare and health cash plan
* Company pension scheme
* 25 days annual leave plus bank holidays
* Exposure to a wide range of IT systems, technologies, and projects
* Training and development opportunities
* A supportive and collaborative working environment
MTrec's new client opportunity:
An established and expanding organisation based in the Northeast is seeking a proactive and technically capable IT Support Engineer to support and enhance its IT infrastructure.
This role offers broad exposure across business-critical systems and projects, making it ideal for a hands-on individual with a passion for technology, strong problem-solving skills, and a desire to contribute to both day-to-day operations and longer-term improvement initiatives.
Candidates with experience supporting IT environments in fast-paced or operational settings are encouraged to apply for an immediate response.
The Job you will do
* Carry out daily IT checks and routine maintenance, including backups, log reviews, and system health checks
* Diagnose, troubleshoot, and resolve hardware and software issues
* Manage and escalate IT incidents and change requests via a service desk system
* Install, configure, and maintain IT hardware and software, ensuring licensing compliance
* Support onboarding and offboarding activities, including user accounts, devices, and workspace moves
* Ensure desktops, laptops, and servers are patched in line with compliance requirements
* Support and deliver IT projects as directed, working with other departments where required
* Liaise with external suppliers and support partners when necessary
* Provide support for business systems, including reporting and data outputs
* Assist with network cabling tasks and infrastructure changes (training provided where required)
* Adhere to IT policies, procedures, and security standards
* Participate in security awareness and compliance training
* Report security incidents and non-conformances in line with internal procedures
* Work within relevant legislation and regulatory frameworks
* Support internal audits, certifications, and compliance initiatives
* Undertake occasional out-of-hours work to support project delivery
About You:
* Proven experience in an IT support or IT engineering role
* Strong knowledge of Windows desktop and server operating systems
* Experience with Microsoft 365, Active Directory, Group Policy, and network troubleshooting
* Experience installing and supporting servers, including migrations
* Working knowledge of networking and firewall technologies
* Familiarity with virtualisation platforms such as VMware or Hyper-V
* Excellent problem-solving ability with strong attention to detail
* Self-motivated with a proactive and practical approach
* Strong organisational, communication, and interpersonal skills
* Ability to work independently and as part of a wider team
* Educated to GCSE level (or equivalent) or able to demonstrate relevant industry experience
* A genuine interest in IT and continuous professional development
* Experience supporting ERP or business-critical systems
* Exposure to operational or manufacturing-style environments
* Awareness of cyber security standards and frameworks
* Experience supporting information security management systems
* Relevant IT certifications (e.g. CompTIA, Microsoft, or equivalent)
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