Morgan Hunt are working with a large public sector client to recruit a senior service desk analyst on a permanent basis. In this role you will be the main point of contact for the service desk analysts within the team. You will be in charge of the day-to-day running of the service desk, with only the Service Desk Manager sitting above you.
The Service Desk team is a small one, so you will be required to do some hands on service desk tasks as well. You will be the main contact for interaction with the Digital Ops teams. You will also be an escalation point for the Service Desk team ensuring consistency and quality is maintained with SLA & KPI targets met.
Training
Hybrid Role - One day a week in the office
Permanent Role - £31.Public sector benefits - holidays/pension etc
Morgan Hunt is a multi-award-winning recruitment business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies.