Isleworth Crown Court Administrative Officer (AO)
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Job details
* Admin Officer
* Contract: March 2026
* Salary: £14.75
* Location: Isleworth, London
* 5 day's work setting
* This is a temporary contract role until March 2026 for Admin officer's role with an immediate start date (Compliance dependant) for a 6 months duration with a possible extension offering 5 days in office work setting and a London location. (Isleworth)
Background
Good administrative staff with excellent customer service skills are vital to the effective operation of the Courts, Tribunals and other offices within Her Majesty's Courts and Tribunals Service (HMCTS). Most of the staff within HMCTS are employed in administrative roles. HMCTS embraces Lean principles and continuous improvement techniques to provide high standards of customer service
Responsibilities
* Administration: Preparing papers and files for court, tribunals, hearings and meetings.
* Producing court/tribunal documents.
* General photocopying and filing.
* Creating and updating records on in-house computer system and data input.
* Post opening and dispatch.
* Booking, preparing and organising meeting rooms, supporting training courses and other group activities.
* Preparing meeting agenda, joining instructions, handouts etc.
* Drafting: Standard letters and correspondence, minutes, notes, reports, submissions etc, according to guidelines and instructions.
* Operations: Clerking civil and family courts, tribunals and hearings, ensuring papers and materials are available and up to date.
* Assisting court users, supporting listing and rota management, checking files.
* Contacting relevant parties, scheduling, serving court documents, executing a range of warrants, collecting fines and fees etc, including the use of chip and pin.
* Handling counter (face to face), written and telephone enquiries.
* To work as a team to ensure TIB (Team Information Board) meetings are relevant, timely and productive.
* To work as a team to problem solve, to assess the impact of new SOPS, to contribute to small projects.
* To undertake ad hoc roles within the band such as Jury Bailiff Officer, L+D Co-ordinator, H+S roles.
* Processing casework: Including standard documentation and information, court orders, claims, fines and fees, legal aid.
* Resulting courts accurately, interpreting accurately the information required on a court file.
* To work to workload targets in terms of throughput and accuracy.
* Checking and verifying: Documents, records, accounts, claims and returns for approval, results, statistics, plans etc. against criteria, regulations or procedures.
* Ensuring compliance and administration documentation meet quality standards.
* Role holders may be required to cross check and validate work completed by colleagues.
* Collecting and assembling information: For returns, results, accounts, statements, warrants, statistical analysis, reports etc.
* Work may require interpretation of source materials, preparation of bundles, chasing.
* Role holders will need to modify and adjust information and make decisions to allow work to be completed.
* Role holders will need to collect and assemble information to prepare for and run the daily TIB meeting, as required.
* Undertaking calculations: Produce basic statistical analysis reports and where required, process financial information.
* Checking the work of others, updating records, assessing the value of goods and/or property, reconciling accounts, preparing invoices, information gathering and running straightforward reports.
* Spending limited sums of money on behalf of an office or unit.
* Calculate the anticipated numbers of Jurors to be called and manage the numbers to be as efficient as possible.
* Communicating with the public, the judiciary, other court and tribunal users and representatives of other agencies and Organisations: Communicate and work with the Judiciary, Magistracy, the Cluster Managers, Court staff, and other internal and external stakeholders, suppliers and customers to collect information, check facts, communicate or enforce judicial decisions, give advice on the completion of forms or court procedures etc and provide excellent customer service.
* To deliver a helpful, prompt, polite and 'right first time' service to our internal and external customers.
* Other duties: The post holder is required to work in a flexible way and undertake any other duties reasonably requested by line management which are commensurate with the grade and level of responsibility of this post.
Skills & Qualifications
5 GCSE passes (or equivalent) grades A*-C, or NVQ Business Administration level II or Administrative experience. Relevant computer skills to undertake the level of work required.
Operational Delivery in HMCTS
This role is part of the Operational Delivery Profession. Operational delivery professionals are the outward face of government, providing essential services to the public in a variety of roles. They work in many different departments and agencies across the breadth of the UK, delivering service to customers in
* Face-to-face roles in HMCTS for example a court usher
* Contact Centre roles in HMCTS for example call centre advisers
* Processing roles in HMCTS for example Staff at the County Courts Money-Claims Centre and Courts and Tribunal Administration
Being part of the operational delivery profession means belonging to a cross-government community of people. This will offer you access to information on professional standards, skills development and qualifications to help you continue to improve your development and performance and expand your career options.
Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.
In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.
Job details
* Seniority level: Entry level
* Employment type: Temporary
* Job function: Legal
* Industries: Law Practice
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