We are recruiting for a Service Advisor to join our Toyota Dealership in Cheltenham. The hours of work are Monday to Friday, 8am to 6pm, as well as working 1 in 3 Saturdays, 8:30am to 1pm.
OTE up to £40,000 plus benefits.
You will be well-versed in delivering high levels of customer satisfaction in a busy and demanding environment. Working as part of a team, you will be responsible for managing the workflow of the department, exceeding targets, and upselling our full range of services.
Role and Responsibilities
* Booking customer vehicles for maintenance and repairs, liaising with the workshop to schedule workload.
* Greeting customers on arrival and providing a seamless service from drop-off to vehicle handover.
* Updating customers on vehicle progress, authorising additional work, and making follow-up calls.
* Coordinating with Workshop, Parts, and Sales departments to ensure vehicles are ready on time.
About You
* Passionate about delivering excellent customer service and building rapport with customers.
* Well-presented with a positive attitude and character to succeed.
* Previous experience in a customer service role, ideally with targets for satisfaction and sales.
* Good organisational and administrative skills; knowledge of dealer management systems is a plus but not essential.
* Experience in motor trade, automotive, or car dealership is preferred but not required; full training provided.
What We Offer
* Company Pension
* Wellness Programme
* Sick Pay
* Group Life Insurance
* Staff Discount on Car Servicing
* Benefits discounts at retailers, restaurants, cinemas, and holidays
* Long Service and Loyalty Incentives
* Free / On-site Parking
* Company Events
Why Listers?
Founded in 1979, Listers Group is one of the largest privately and family-owned motor retailer groups in the UK. Our success is driven by our dedicated team, representing some of the world's most prestigious car brands across the Midlands, Lincolnshire, Gloucestershire, Norfolk, and Yorkshire. We support our employees' aspirations and offer opportunities within the motor trade, automotive, and car dealership sectors. Join our Talent Bank to explore similar motor trade roles.
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