Join Our NHS Team as an ICT Service Desk Assistant - Band 3
Supporting healthcare through technology
We're looking for a proactive, customer-focused ICT Service Desk Assistant to join our growing digital team. In this role, you'll be at the heart of keeping our systems running smoothly so our front-line healthcare professionals can deliver the best possible patient care.
? Location: Ulster Hospital, Dundonald
? Salary: Band 3 - £12.31 per hour
? Hours: Monday to Friday 9 until 5pm
What You'll Do:
* Support the ICT Service Desk Manager in delivering the Trust's ICT Strategy and annual work programmes
* Log, assign, and track all incoming ICT Incidents, Service Requests, and Information Requests
* Take ownership of calls from start to resolution, ensuring timely updates and excellent communication with users
* Provide 1st line remote technical support for our hardware, software, and network infrastructure - following best practice standards
* Give clear, friendly feedback to users about the status of their requests
* Assist with the administration of the ICT Service Desk, including processing request forms
What We're Looking For:
* A passion for great customer service and strong organisational skills
* Confidence in using IT systems and learning new technologies
* Clear communication skills with the ability to explain technical issues in an easy-to-understand way
* A team player who enjoys solving problems and helping others
Why Join Us?
* Be part of an NHS team making a real difference every day
* Support from friendly colleagues and opportunities for professional development
* A role where technology meets compassion - helping to ensure our clinical teams can focus on what they do best: caring for patients
For further information please call Siobhan at Brook Street
Brook Street NMR is acting as an Employment Business in relation to this vacancy.