My client is an exciting and fast-growing Fintech operating in the payments space, experiencing rapid expansion and continued success. People sit firmly at the heart of the organisation, and this is a business that genuinely invests in its team. They pride themselves on a supportive yet ambitious culture where ideas are encouraged, development is prioritised, and every employee is empowered to make a meaningful impact. As the payments landscape continues to evolve, my client remains focused on innovation, security, and scalable solutions, creating a dynamic and rewarding environment for motivated professionals. They are now looking to appoint an Account Manager to join their Operations team, playing a pivotal role in supporting Relationship Managers and ensuring an outstanding experience for merchants. The Role The Account Manager will act as a key point of contact for merchants, delivering a high level of service while supporting the smooth day-to-day running of accounts. Working closely with Relationship Managers and internal teams, this role is essential in maintaining strong merchant relationships and ensuring operational excellence. Key Responsibilities Act as the primary point of contact for merchants, responding to enquiries promptly and ensuring clear, accurate, and professional communication Provide administrative support to Relationship Managers, maintaining accurate records and assisting with onboarding, account changes, and closures Work collaboratively with technical teams to resolve merchant issues efficiently, escalating where required Support the development and delivery of merchant training, ensuring clients are confident and fully utilising payment solutions Collaborate cross-functionally with sales, technical, and finance teams to ensure seamless merchant interactions Capture and share merchant feedback to support continuous improvement across the business About You Previous experience in customer support, account management, or a strong administrative role Excellent written and verbal communication skills with a customer-first mindset Highly organised with strong attention to detail, ensuring accuracy across records and reporting Able to manage multiple priorities effectively in a fast-paced environment Flexible and adaptable, with the ability to support merchants across a variety of sectors Confident and professional when handling challenging situations or resolving issues Proficient in MS Office and comfortable working with CRM systems Desirable (but not essential) A basic understanding of payment processing systems and technology Experience working with payment gateways Background within financial services, banking, or Fintech What’s On Offer A supportive, collaborative team culture with genuine opportunities for learning and development The chance to make a real impact within a growing and dynamic Fintech Your birthday off as a paid holiday Company pension Hybrid working model, based in the Leeds office (minimum 3 days per week in-office)