1. Work from home two days a week
2. Market leading business
About Our Client
Our client are a market leading business within Ashford and are easy to be reached by public transport. They are going through a period of growth in which they have acquired further clients.
Job Description
3. Manage incoming customer inquiries via phone and email in a timely manner.
4. Process customer orders accurately and ensure delivery time lines are met.
5. Coordinate with internal departments to resolve client issues effectively.
6. Maintain up-to-date customer records in the company database.
7. Provide product information and support to customers as required.
8. Monitor and follow up on outstanding orders to ensure customer satisfaction.
9. Assist in identifying and implementing process improvements for better service delivery.
10. Support the sales team with administrative tasks as needed.
The Successful Applicant
A successful Customer Service professional should have:
11. Previous experience in a customer-facing role, ideally in the industrial/manufacturing industry.
12. Strong organisational and multitasking skills.
13. Proficiency in using CRM software and Microsoft Office Suite.
14. Excellent verbal and written communication skills.
15. A proactive approach to problem-solving and attention to detail.
16. The ability to work both independently and collaboratively in a team environment.
What's on Offer
17. Hybrid working model to support work-life balance.
18. Supportive company culture with opportunities for professional growth.
19. Generous holiday allowance to help you recharge.
This is an exciting opportunity for a Customer Service professional in Ashford to join a fantastic business.