Job Title: Customer Service Advisor
Location: Crowthorne House
Brand: Leaders Romans Group
Salary: Base and Commission
Hours: Monday-Thursday 9:00am-6:00pm, Friday 9:00am-5:30pm.
Brand Overview:
LRG are an award-winning national property company, going through exciting periods of growth and offering tailored training and development programmes at all levels. With over 200 branches across England and Wales, we have a reputation for perfection and delivering an outstanding customer experience. Investment in people is built into our culture, providing opportunities for driven individuals to achieve their career aspirations within the company.
Job Summary:
Reporting to the Team Leader, LRG seeks a Customer Service Advisor to join our dedicated and dynamic team based in Crowthorne House. As a Customer Advisor, you will play a pivotal role in ensuring our customers receive the highest level of service and support. You will act as a point of contact, assisting them with inquiries, booking appointments, and providing information while cross-selling our additional services.
Key Responsibilities:
* Contact previous and current clients to discuss the opportunities LRG can offer.
* Showcase excellent customer service skills and build rapport with customers.
* Process customers' online applications and convert them to appointments/leads for local branches.
* Assist in the sales process by promoting products/services and identifying upselling or cross-selling opportunities.
* Work towards achieving KPIs set by the Managers.
What We Are Looking For:
* Outstanding communication and interpersonal skills.
* Excellent time management and organizational skills.
* The ability to educate our customers on a range of services LRG offers.
* Grade C at GCSE level in English Language or equivalent.
* Highly motivated and career-oriented.
What We Can Offer You:
* Proven track record for career growth and advancement within the company.
* Market-leading training and ongoing professional development.
* Supportive and collaborative team environment.
Benefits:
* Competitive base salary and commission structure.
* Quarterly and yearly awards including trips abroad.
* Salary sacrifice pension scheme.
* Generous holiday allowance, increasing by 1 day per year based on service, up to an additional 5 days holiday per year.
Leaders Romans Group are an equal opportunities employer and encourage candidates of all backgrounds to apply. We look forward to welcoming a dedicated individual to our team who shares our commitment to excellence in the Real Estate Industry.
Leaders Romans Group does not engage the services of recruitment agencies for the purpose of hiring. All job openings are managed directly by our Internal Recruitment team. We do not accept unsolicited CVs or candidate referrals from recruitment agencies, and any such submissions will not be considered.
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