Key Group is one of the most exciting, forward-thinking brands in financial services, focused on helping people unlock a better retirement since 1998. Our mission is simple: To be the UK's leading later life lending company.
More2Life is part of the Key Group of companies and has been a pioneering force in the Equity Release market since it's launch in 2008. Today, operating from our offices in Preston, we help over 1000 people every month to confidently release cash from their homes, significantly growing year on year to become one of the largest lifetime mortgage lenders in the UK
We are looking for experienced Administrators and Customer Service professionals to join us in our Case Manager department. This team is pivotal to the business, working with vulnerable customers and alongside our internal legal teams, to manage our high-risk loans. This role would suit someone with first class communication skills and exceptional attention to detail.
Main role & responsibilities:
1. Case management of our high-risk loans
2. Work alongside our internal legal teams & senior case managers to support with our litigation cases.
3. Support and work alongside bereaved family members and Executors.
4. Processing legal documentation in relation to customers estates, for example Grant of probates, POA's and court orders plus many more.
5. Building and maintaining...