Job Title: Sales Manager (Renewals / Account Management)
Salary: c. £55,000 + £25,000 OTE
Location: Fleet, Hampshire (Hybrid - 3 days office / 2 days home) - easliy accessable by train
Hours: Monday to Friday, 9:00 - 17:30
Are you an experienced Sales Manager (Renewals) with a passion for leading high-performing & fast paced teams, driving customer retention, and maximising upsell opportunities? Join an innovative digital business in the online technology and services sector, leading a talented Account Management team focused on renewals, client relationships, and revenue growth.
Following significant investment in technology, data, and people, this business is in a period of rapid expansion across UK and international markets. It's an exciting time to step into a leadership role where your sales and renewals expertise can have real impact-and your career can thrive.
The Role
As Sales Manager (Renewals), you will:
Lead, support, and develop a team of Account Managers focused on renewals, upselling, and customer retention
Manage and grow sales revenue by developing and expanding existing customer accounts in the staffing agency market and related B2B sectors
Conduct structured account reviews to identify upsell and cross-sell opportunities and ensure maximum account growth
Utilise data to inform proposals, retention strategies, and sales activity
Maintain accurate forecasting of the renewals pipeline and report directly to senior leadership
Conduct regular 1-to-1 meetings, team sessions, and performance reviews to achieve and exceed KPIs
Prepare and deliver monthly, quarterly, and annual performance reports
Attend client meetings independently and alongside your team as required
This hybrid position offers a mix of office collaboration and home working, supporting both productivity and work-life balance.
About You
We're looking for someone who has:
Strong experience in team management and developing Account Managers
A proven track record in sales, renewals, and account management, within B2B environments
Excellent negotiation skills and confidence engaging senior decision-makers
A commercial mindset with the ability to identify and maximise upsell and cross-sell opportunities
Strong analytical skills to translate customer needs into effective account management and sales strategies
The ability to thrive under pressure while managing multiple KPIs and targets
A commitment to personal development and openness to feedback
Benefits
This business values its people and offers a comprehensive benefits package, including:
25 days holiday plus bank holidays, with the option to buy or sell days
An extra day off for your birthday
Life Assurance up to 3x salary
Healthcare cashback plan for dental, physio, and alternative therapies
Discounts on gym memberships, shopping, and entertainment
Eyecare and flu vouchers
Employee Assistance Programme and mental health support
Pension contributions up to 7%
Ongoing learning and development, including access to over 5,000 LinkedIn Learning courses
Long Service Awards
Key Skills
Renewals management
Account management
Sales leadership
Upselling and cross-selling
Customer retention
Forecasting and reporting
Team coaching and development
Client relationship management
Winbacks
This employer is committed to building a diverse and inclusive workforce and welcomes applications from all individuals who meet the key requirements. Reasonable adjustments are available throughout the recruitment process.
Salary: Around £55,000 basic plus £25,000 OTE, with flexibility for the right person.
If you're an ambitious Renewals Manager or Sales Leader looking to take your career to the next level in a dynamic digital business, we'd love to hear from you.
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