General Manager
Location: St Andrews
Salary: Up to 50,000 plus Bonus of up to 30% based on performance and paid quarterly
Hours: 45 hours per week, working 5 days in 7
Benefits: Fantastic benefits package and career development opportunities
My client is a premium, all-inclusive student accommodation provider offering high-quality living in the heart of St Andrews. Their focus is simple: exceptional standards, a strong sense of community, and commercial performance that enables continued investment in the resident experience.
My client is looking to appoint an experienced and motivated General Manager with full responsibility for the building's performance across both the academic year and summer operations. This is a wide-ranging role combining operational leadership, financial oversight, people management, and commercial execution.
The General Manager will have full responsibility for the overall success of the property. You will lead on compliance, resident satisfaction, sales performance, and financial results, while ensuring the building is consistently presented and operated to an exceptional standard. The remit will also include overseeing the restaurant operations (opening in May 26), F&B Manager reports to the GM.
Working closely with the Sales Manager and F&B Manager, you will ensure strong alignment across lettings performance, resident experience, and commercial outcomes. A key element of the role is the leadership and delivery of the summer short-term lets strategy. This includes ownership of the guest experience, staffing model, and profitability throughout the non-academic trading period. You will manage a seamless operational transition between student tenancies and summer guests, maximising revenue while safeguarding asset quality and standards.
Core Responsibilities
* Overall accountability for the safe, compliant, and effective operation of the building
* Overseeing the management of the on site restaurant
* Leadership and development of the onsite team, setting clear expectations and performance standards
* Recruitment, training, and ongoing coaching of team members
* Financial management, including budgeting, forecasting, and cost control
* Monitoring and improving sales performance, enquiry handling, and local outreach activity
* Oversight of rent collection and arrears management processes
* Managing resident welfare matters and complex behavioural issues with professionalism and care
* Planning and delivering a robust programme of resident engagement initiatives
* Full ownership and operational delivery of the summer short-term let business
* Building and maintaining strong local relationships to enhance brand presence and commercial opportunity
About You
You are an accountable and commercially minded operator who takes pride in high standards and visible leadership. You are confident in making decisions, setting direction, and holding yourself and others to account.
Experience and Attributes
* Experience managing a residential, hospitality, or accommodation-based operation in the luxury sector
* Experience of working in F&B and an understanding of restaurant operations will be highly advantageous.
* Strong financial acumen, with experience managing budgets and delivering against targets
* Proven leadership capability, with a track record of building, motivating, and developing teams
* A sound understanding of compliance and risk management within a property environment
* Calm and professional approach to managing challenging resident situations
* Highly organised, structured, and process-focused
* Confident using digital systems and data to inform decision-making
* Commercially aware, with the ability to identify and deliver revenue opportunities
This is a fabulous opportunity for the right candidate to:
* Take the lead on a high-quality asset in one of the UK's most prestigious university towns.
* Shape and drive performance across both the academic year and the summer trading period
* Operate with a high level of autonomy while contributing to a growing and ambitious brand
* Play a pivotal role in delivering a premium experience for both residents and guests
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