Risk and Compliance Manager
We are recruiting a Risk and Compliance Manager who will be a key member of the Healix Risk Department. You will be working across Healix International to manage all areas of risk and compliance including the oversight and review of the firm’s control framework, conducting policy reviews, supporting the firms governance, supporting the firms commercial aspect by supporting RFP requests, addressing areas of risk and supporting plans to address these risks including the compilation of business continuity plans (BCP).
This is a highly varied role and as such the applicant needs to be prepared for a variety of responsibilities. You will support the Chief Risk Officer in building a strong risk framework in the business and supporting the various transformation initiatives that are currently ongoing.
You will also have specific responsibility in managing, investigating and resolving member and client complaints by understanding their concerns and working collaboratively towards a fair resolution. This role is vital in maintaining the company’s commitment to quality customer service and ensuring continuous improvement across all areas of operations. In this role, you will deliver a high-quality service through both written and verbal communication, demonstrating empathy, professionalism and strong problem-solving skills. You will be responsible for making decisions, using sound judgement to achieve fair outcomes, while also identifying opportunities to improve processes and reduce recurring complaints.
Person Specification
This key position requires the employee to:
* Be able to apply a solution focussed approach with strong and problem-solving skills.
* Have experience of analysing data and using data to improve individual and team performance.
* Hold excellent communication skills, both verbal and written.
* Have a dynamic approach to both their workload and be comfortable working in a fast-paced working environment.
* Have a high level of attention to detail
* Be customer-centric and have strong commercial awareness.
If this resonates with you, then please read on to find out more.
About the role
Key Responsibilities for the Risk and Compliance Manager:
* Provide expert advice on risk, compliance, and healthcare regulations.
* Communicate regulatory changes clearly to internal teams.
* Maintain and enhance the enterprise risk management framework.
* Identify and report on strategic and operational risks.
* Investigate compliance breaches and support audit resolutions.
* Lead policy reviews and ensure alignment with current legislation.
* Deliver training on compliance, risk, and governance.
* Manage and resolve complaints with fairness and professionalism.
* Analyse root causes to drive service improvements.
* Promote a culture of integrity, safety, and continuous improvement.
About the company
All around the world, Healix safeguards people's health and wellbeing.
Required Criteria
* Excellent communication skills both verbal and written
* Experience of analysing data and using data to improve individual and team performance
* Dynamic approach to both the complaint workload and focus on complaint resolution to help improve team performance. Comfortable working in a fast-paced working environment
Desired Criteria
* Experience in Risk Resilience Management and/or International Medical Assistance
Skills you'll need
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