Overview
40 hours per week, Monday - Friday. Home-based (Must be located within reasonable travel distance to London). The role is based at Delta 1100, Swindon, SN5 7WZ and supports a major UK blue light service client – the Metropolitan Police. This is a home-based position, with regular onsite client interaction and occasional travel to the Swindon Intelligent Service Centre (ISC).
As Operational Supply Chain Manager, you will manage a network of FM suppliers, ensuring outstanding service delivery, supplier accountability, and operational readiness across the client’s estate. You will act as a liaison between suppliers, the client’s operational teams, and internal service lines to ensure availability and compliance of client properties in a fast-paced, regulated environment.
Responsibilities
* Manage supplier relationships across a designated FM supply chain to deliver high-performing, compliant, and value-driven services.
* Ensure client properties remain fully operational, that FM assets are maintained, and that all statutory requirements are met.
* Monitor performance data and analyse KPIs and SLAs, identify trends, and proactively address service issues.
* Lead supplier governance meetings and performance reviews – prepare agendas, track outcomes, and follow through on actions.
* Work in close collaboration with the Integrator model, including Helpdesk, Finance, Asset Management, Technical Bureau, and Contract Management teams.
* Provide operational support and escalation in response to incidents, complaints, work order acceptance delays, and delivery failures.
* Conduct root cause analyses and lessons learned exercises following critical service incidents.
* Travel to Metropolitan Police sites in London and periodically to the ISC in Swindon to support relationship management and service alignment.
* Support the implementation and operational roll-out of contract changes, ensuring accurate service delivery and compliance.
* Collaborate with Data Analysts to refine dashboards, reporting tools, and performance tracking.
* Actively participate in a Community of Practice, contributing to shared knowledge and continuous improvement across contracts.
* Ensure all operational activities comply with the Information Security protocols and integrity standards of the client.
What you bring
* Demonstrable experience in supplier and supply chain management, ideally in facilities management or the property services sector.
* Knowledge of FM service delivery, compliance, and asset management.
* Strong interpersonal and communication skills, able to liaise effectively with both operational and senior stakeholders.
* Experience with data analysis and trending to support performance management.
* Proficient in Microsoft Office applications (Outlook, Excel, Word, PowerPoint).
* Familiarity with CAFM systems and management information reporting.
* Highly organised, self-motivated, and able to manage priorities in a dynamic environment.
* Eligible for, and able to pass, Metropolitan Police security vetting.
* Desirable: Membership in a professional body such as IWFM, CIPS, or similar.
* Background in public sector contracts or blue light service environments.
What we offer
Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you, you’ll act with purpose and have an impact through your everyday actions, and you’ll be able to thrive in your own way. In addition, we offer:
* Mental health & wellbeing support
* Employee Assistance Programme for personal, legal, and financial advice
* 24/7 virtual GP & lifestyle rewards
* Discounts for you & family
* Financial tools & retirement plan
* Cycle to Work & Paid volunteering day
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