Please click on the following hyperlinks to review details.This will be considered together with our .Customer Services Coordinator page is loaded## Customer Services Coordinatorlocations: UK - Lenham: UK - Cannocktime type: Full timeposted on: Posted 2 Days Agojob requisition id: R-53752**Aliaxis: We make life flow** **The Opportunity/Role** We have an exciting new opportunity for a **Customer Service Co-ordinator** to join our operations here in Huntingdon. Reporting to the **Customer Services Manager** ,you will be responsible to provide a dedicated first point of contact for our customers, facilitating a high standard of customer service, in line with customer and Aliaxis expectations, through the building, developing and balancing of excellent working and commercially effective relationships with customers, and managing the sales order process from receipt to delivery. **Main responsibilities will include:*** To develop, manage and influence existing customer relationships, through aligning customer and the Company’s expectations, ensuring we both consistently provide a high level of service and achieve customer satisfaction, thereby contributing to the Company Sales budget and the Company Plan.* Act as the customer’s representative within the Company by managing and influencing internal relationships with all other Departments, to ensure we both consistently maximise opportunities with, and meet commitments to, our customers.* Undertake daily reactive/proactive inbound/outbound customer communication and liaison, via the phone, e-mail and face-to-face (when required on occasion) to ensure timely, courteous, effective and professional response to enquiries, all requests for information and resolution of issues.* Manage the sales order process from enquiry through to order and delivery – including but not limited to sales order processing, order monitoring/progressing and undertaking all necessary external/internal liaison – and efficiently handle all stages of our business administration function delivering our commitments, including but not limited to sales order processing, complaint/concern recording and credits.* Secure sales and opportunities for the company, within the Company’s pricing policy guidelines/ customer terms to contribute to the Company Plan and Sales Budget.* Manage the customer concern/complaints process, including receipt, review, resolution, and implementation of corrective action, logging/recording and identifying preventative action.* Promote, support, sponsor and participate in Company service initiatives.**Requirements:*** Customer service experience, preferably within Manufacturing or B2B environment.* Logistics, Supply Chain or Operations management knowledge.* Able to communicate clearly and professionally – both verbally and written.* Ability to identify and resolve customer issues efficiently and effectively.* Ability to build internal relationships in a team environment.* Ability to manage multiple tasks and prioritize workload in a fast paced environment.* Ability to thrive on pressure, self-manage all day-to-day activity and push procedure boundary to achieve success.* Ability to help facilitate change and identifies areas for improvement.* Commercial ability – able to create and secure sales whilst maximising added-value.* Proficient MS Office skills and experience of ERP- ideally Dynamics AX12.**Benefits:** 33 days holiday (inc bank holidays) & holiday purchase scheme Life Assurance 6x annual salary Critical illness coverHealth and Dental Cash Plans Pension contribution up to 10% Enhanced parental leave Great discounts on local retailers and restaurants Fantastic Health & Wellbeing package including an Employee Assistance Programme and access to My Strength Cycle to work scheme Plus many more**Equal Opportunity Employer***Aliaxis is proud to be an equal opportunity employer who welcomes candidates and employees from all backgrounds. We are committed to building and investing in a culture of belonging, where all our employees feel empowered, can be their true selves and are able to bring their best ideas forward and contribute to the company’s “Growth with Purpose” strategy.**For us, equity and belonging starts at the application step: whether it's offering flexibility in scheduling interviews, or ensuring a supportive and inclusive environment, we strive to remove barriers and create equal opportunities for all applicants. Should you have specific needs, please do not hesitate to let us know and we will do our best to accommodate.*.**Aliaxis’ Purpose**Aliaxis has embarked on a positive journey with its “Growth with Purpose” strategy, implementing ambitious, urgent actions for sustainability and innovation that will pay off in the short term. By 2025, we will be focusing on the areas where we can create the biggest impact: on carbon reduction in our plants and on increasing the share of recycled content in our products. In conjunction, we will continue to develop more and better water solutions for society as a whole. We are looking for passionate people that want to be part of our journey and embrace the behaviors that we at Aliaxis stand for:* We Dare to challenge the status quo, to innovate and to learn fast,* We Care for the environment, our customers and each other,* We Deliver by taking accountability for our decisions and actions.
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