The West London Health Trust NHS consists of 3 main forensic receptions which range from Men's/Adolescent Low-Medium Secure and a Woman's Enhanced Medium Secure Unit all of which are all located on the St Bernard's Hospital site. The successful applicant will be expected to work in all 3 Sister Receptions with a combination of Day and Night rotational basis in order to provide a wide range of Security, Reception and Administrative duties.
Long Days - 06:30 - 21:30hrs
Cross Shift - 09:30 - 20:00hrs
Flexi Shift - Hours are dependent on needs of the Service
Night Shift - 21:10 - 07:00
Main duties of the job
Security duties will include:
* Operation of Security Doors
* The issuing and recording of Security items to staff members working within the units.
* Accounting for all Security items via audits at the beginning and the end of each shift.
* Maintaining an accurate record of the times Service Users /Visitors enter and exit the unit.
* Booking in and out Visitors to the Unit in accordance with our Visitor Policy.
* Assistance with the Search process for all Visitors and Service Users.
* Ensuring the Security of the Unit is never compromised.
* Maintaining confidentiality at all times.
Administrative duties will include:
* Processing incoming and out going mail.
* Approve/ review booking requests for all Visitors via the online Exchange booking in system
* Accepting and redistributing delivers.
* Dealing with general telephone inquiries from internal and external parties.
* Providing an information service to Service Users, Visitors and Staff.
About us
West London NHS Trust is one of the most diverse healthcare providers in the UK, delivering a range of mental health and physical healthcare and community services. The Trust runs Broadmoor Hospital, one of three high secure hospitals in the country, with an international reputation.
Our high secure services care for patients from South of England and we provide low and medium secure services across eight London boroughs. The Trust also provides mental and physical healthcare in three London boroughs (Ealing, Hounslow and Hammersmith & Fulham). We employ over 5,000 staff, of whom 59% are BME. Our turnover for 2024-25 is over £500m.
The Trust is rated as 'Good' overallby the Care Quality Commission. Forensic services are rated as 'Outstanding'.
The Trust is an established partner and contributor in the development of the evolving North West London Integrated Care System and the Integrated Care Board. The Trust leads the NW London Children and Adolescent Mental Health provider collaborative.
Job responsibilities
The Candidate Pack provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. Please view as attached
The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.
Person Specification
Qualifications
* Educated to GCSE level or higher (grade C or above).
Experience
* At least 1 year's experience as a receptionist/front of house staff
* Demonstrated ability to sustain initiative and direction under difficult circumstances.
* Demonstrated ability to work within and show understanding of equal opportunities
* Previous experience within an NHS setting.
* Experience of dealing with mentally ill patients.
* At least 2 years' experience as a receptionist/front of house staff.
Knowledge/Skills
* Knowledge of a range of administrative procedures - both routine and non-routine.
* Evidence of personal development
* Ability to maintain developed systems
* A working knowledge of security related issues within a secure environment.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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