Why join us?
Join DWF's high-profile Lender Services Enforcement team in Manchester and work with some of the UK's largest vehicle finance lenders. You'll gain hands-on experience in debt recovery and enforcement, supported by full training and development. The role offers hybrid working and a weekly alternating shift pattern of
Mon-Fri, 8:00-16:30 or 9:30-18:00
, giving you flexibility and balance alongside a fast-paced, professional environment.
Responsibilities
As a Paralegal in our Enforcement team, you'll assist fee earners and qualified individuals on a portfolio of cases, reviewing files and selecting the most appropriate enforcement method to recover outstanding debts. You'll issue legal proceedings, ensure compliance with FCA Consumer Duty and other regulations, and keep clients fully updated.
Day to day, you'll handle incoming and outgoing calls, liaise with courts and clients, review payment plans, and maintain accurate case records. You'll balance regulatory requirements with commercial outcomes, using empathy and professionalism to ensure customers are treated fairly while achieving results for our clients.
What will help you succeed in this role?
Essential
* Confident communicator with excellent phone skills
* Considerable IT skills, including Microsoft Office
* Ability to work under pressure in a high-volume, regulated environment
* Teamwork and client-focused mindset
* Effective time management, organisation, and attention to detail
* Understanding of CPR rules (desirable - training provided)
What we offer?
We are committed to ensuring that each member of our team feels valued and duly rewarded during their time at DWF.
We are an equal opportunities employer that celebrates diversity and we are committed to creating an inclusive environment for all. We aim to create a positive experience for all candidates and offer any adjustments or additional support needed. If you're excited about the opportunity but your experience doesn't align perfectly with all the requirements, please apply anyway. You may be the right candidate for the role or others across the wider team.
About Us
DWF is a global legal business providing Complex, Managed and Connected Services. We empower people to be themselves within an inclusive and supportive environment, enabling everyone to achieve their full potential in line with their abilities and career aspirations.