The Company
Our client, D.B. Commercials, based on Marley Lane in Battle, is a busy vehicle servicing and repair workshop specialising in HGVs, PSVs, and plant vehicles. The business prides itself on high standards, competitive pricing, and excellent customer service, with a team of skilled technicians supporting a loyal client base.
Role Overview
We are seeking a highly organised and proactive Office Manager to independently oversee the smooth running of our office operations. This role is ideal for a motivated individual who is confident working alone, managing multiple responsibilities, and ensuring efficient day-to-day administration.
Key Responsibilities
* Answer and manage incoming phone calls, responding appropriately or redirecting as required.
* Liaise professionally with customers, suppliers, and staff to ensure smooth communication.
* Book in works and maintain accurate scheduling.
* Manage and update the office calendar system to ensure all appointments, jobs, and deadlines are current.
* Maintain and control the customer database, ensuring all records and contact details are accurate and up to date.
* Oversee filing systems (digital and paper-based) to maintain organised and accessible records.
* Provide general administrative support to the business as needed.
* Prepare and send invoices in a timely manner.
* Reconcile incoming payments and maintain accurate financial records.
* Chase outstanding payments in a professional manner.
* Prepare, write, and send quotes to customers.
* Order parts and materials from suppliers as required, ensuring timely delivery.
* Maintain and update the company website with current information.
* Manage and post content on company social media accounts to support engagement and visibility.
* Support with basic HR administration such as maintaining employee records, tracking holidays/absences, and assisting with onboarding paperwork.
* Ensure company policies and procedures are adhered to within the office environment.
Key Requirements
* Proven experience as an Office Manager, Administrator, or similar role.
* Strong knowledge of Microsoft Office Suite (Word, Excel, Outlook, etc.).
* Excellent organisational and multitasking skills.
* Strong communication and interpersonal abilities, with a professional phone manner.
* Confidence to work independently with minimal supervision.
* Basic knowledge of accounting principles and financial administration.
* Attention to detail and accuracy in all tasks.
* Experience with calendar management systems and customer database software.
* Familiarity with credit control and reconciliation processes.
* Previous exposure to HR administration.
* Experience in website management and social media platforms.
Personal Attributes
* Self-motivated and able to work effectively without supervision.
* Strong problem-solving skills with the ability to make sound decisions.
* Reliable, trustworthy, and able to handle confidential information.
* Excellent time management and ability to prioritise under pressure.
* Professional, approachable, and customer-focused attitude.
* Willingness to take initiative and improve processes where needed.
Job Type: Full-time
Pay: £30,000.00 per year
Work Location: In person