Advert Text
JOB TITLE: Facilities Service Desk Coordinator
LOCATION: Wigston, LE18 2BG
Hours –9am to 5pm – 30-minute lunch break. (no hybrid working)
About us:
1. JCW Apleona is a reputable and well-established Building Services company specialising in M&E Engineering including commercial gas and HVAC maintenance
2. Close working relationships with high profile clients meaning long term contracts and security
3. Dedicated to all aspects of maintenance and repair on a wide range of appliances including commercial boilers/burners, oil, chillers, air conditioning
4. Operating a mobile team of mobile engineers with various skillsets across the UK
5. Excellent reputation for delivering quality and high standards of service
6. JCW Apleona is a leading organisation in M&E Building Maintenance, Air Conditioning and Commercial/Domestic Heating
What we are looking for as a Facilities Service Desk Coordinator:
7. Good experience of working within an office environment.
8. Experience of working within a service desk background is essential.
9. Good customer services skills, well presented and articulate with a good telephone manner
10. Experience of data entry previously would be advantageous
11. Motivated and trustworthy
12. Well organised with good IT and administration skills including Excel and Word.
About the Facilities Service Desk Coordinator role:
13. Taking incoming customer calls / emails
14. Logging callouts
15. Planning in callouts / quoted works / planned maintenance
16. Raising permits
17. Using customer portals
18. Prioritizing workloads for the engineers within your region
19. Raising sub-contractor purchase orders for callouts
20. Liaising with office staff / engineers / sub-contractors
21. Any other required work within the role
We’ll provide you with full training once you start and make sure that you have everything you need to do a great job.
You will work 37.5 hours per week and you will have access to employee benefits that will be available to you as soon as you start.
We are an equal opportunities employer who deliver facilities management services to clients all over the UK and with vacancies in your area this is a great time to join our teams.
If this sounds like a job for you then click on the apply button and we’ll start the process and if you’re a good match we’ll be in touch to discuss the next steps.
This role will be working for JCW Energy Services, who are part of the Apleona Group