As a Drivers Mate, you will be an extension of our Customer Service team, meeting customers face to face and being an ambassador for the brand, doing your best to ensure the customer has a fantastic experience on each house visit. As part of a 2 person team, you'll be delivering our clients products to their/our customers from our Warrington depot.
Your key responsibilities as a drivers mate will include:
o Supporting your driver to complete your deliveries on time, to schedule and most importantly ensuring customers are left happy.
o Be friendly and helpful throughout.
o Keep your customer informed by calling ahead.
o Deliver and assemble/install products when required.
o Support an environment and culture within Panther Group where the customer is firmly at the centre of everything that we do.
o Monitor the vehicle for road worthiness and report any defects.
o Ensuring you remain professional and your uniform and boots are clean and presentable and that you make a great first impression to our customers when you arrive.
It should be noted that due to our products being large and bulky items, you should be able to lift items of varying weights as part of a 2-person team.
The role includes working overtime to complete your workload when required.
To be successful in this role we require you to have the following qualifications, skills and experience:
o Ability to lift and manoeuvre heavy items of furniture/white goods, with manual handling experience
o Desirable experience of using a PDA
o Preferable experience of doing 'home' deliveries
o Able to work well with others, having good communication skills and work as part of a team
o Organised and able to manage your workload and associated paperwork
o Keen to learn about our products and be able to explain product information and answer any customer questions on site
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