Job Title: General manager
Location: Central London
Salary: £up to £65000
Our client:
A leading boutique hotel in the heart of Central London, a short walk from Oxford Circus and currently ranked top within its competitive set, seeks an innovative and adaptable General Manager.
As a 3-star property with limited food and beverage amenities but a reputation for high-quality service, and with all guest rooms recently refurbished to the highest standards, our client is seeking a results driven leader to maximise performance, maintain excellent standards, and drive the business forward in the dynamic London market.
Key responsibilities
* Lead and oversee all hotel departments, including front desk, accounts, maintenance, housekeeping and F&B, ensuring operational excellence and consistency with brand standards.
* Implement innovative service and operational strategies to optimise guest satisfaction and maintain our best-in-class reputation within the compset.
* Manage budgets, forecast revenues, control expenses, and deliver on business KPIs including occupancy, ADR and RevPAR.
* Analyse business performance data to inform strategic decision making and adapt to market trends, especially within the London hospitality sector.
* Build, coach and motivate a high-performing, collaborative team fostering professional development and a positive work culture.
* Ensure all staff provide a personable, attentive service; regularly monitor and improve guest experience using feedback and review channels.
* Develop and maintain strong relationships with online travel agencies (OTAs), travel partners and local business networks, leveraging these to maximise bookings, pricing and market reach.
* Lead sales and marketing initiatives to maintain and grow our profile in the London market.
* Maintain strict compliance with health, safety and legal standards applicable to the hotel.
* Weekly, monthly and quarterly reporting to the board with updates on the hotel's operation and performance.
Key requirements
* Significant experience as a General Manager or Deputy General Manager in a boutique, 3-star or higher hotel environment, with proven leadership in dynamic, guest-focussed settings.
* Demonstrable record of delivering commercial results and meeting or exceeding KPIs.
* Deep understanding of the London hotel market and established professional relationships with OTAs and travel providers.
* Excellent analytical and problem-solving abilities.
* Outstanding communication and interpersonal skills.
* Proficient with hotel PMS, channel management, and digital distribution tools.
* A passion for hospitality and a hands-on approach to leadership with a commitment to continuous improvement and adaptation to change.
* Bachelor's degree in hospitality, business or related field preferred; relevant professional qualifications are an advantage.