Do you relish solving problems and investigating issues? Do you love delighting customers and exceeding expectations? If you are passionate about education and want to work with like-minded, driven individuals (who enjoy a chuckle and don’t take themselves too seriously), we’d love to hear from you. Join us in delivering a world-class customer experience to our schools. Teachers have a tough and vital job, and by helping them use Sparx products effectively, you could make a difference to millions of learners. Start date: ASAP (dependent on notice period). Term: Permanent and Full-Time (40 hours per week working Monday - Friday). Location: Office-based (Exeter, Devon, UK) Apply by: 9am Friday 9th January 2026. We recommend getting your application in as early as possible, as we will be reviewing as we go and reserve the right to close the role at any time. About Sparx At Sparx Learning, we exist to improve lives and the world through learning. Our products are used by over 2.8k schools, 64k teachers and 2.4 million students, and we’ve recently become a certified B-Corp - a milestone that reflects our commitment to being a genuine force for good. Together, we: Move Fast: Act with urgency, embrace ambiguity, and use data or AI to experiment and adapt without compromising quality. Own It: Take full accountability for problems, focus on solutions rather than blockers, put the mission first, and raise the standards of everything around us. Elevate Others: Communicate clearly and courageously, give honest feedback to help others grow, and set an example for others to admire and aspire to. Our culture is all about learning and innovation, and we know that diverse teams that bring together different experiences and perspectives make better decisions and have better ideas. We’d really love to hear from you, even if you don’t currently see yourself represented at Sparx. Some key role responsibilities Investigate and troubleshoot customers’ problems, taking ownership of queries to ensure their accurate and timely resolution. Provide advice and solutions to customers, ensuring they feel heard and supported. Help train our AI chatbot, and keep our CRM and support centre up to date. Identify patterns in customer communication to aid the continuous improvement and scaling of our support centre, onboarding and other processes. Take responsibility for your personal development and embody a learner’s mindset. Experiment with AI and other technology to stay current. Maintain a strong understanding of Sparx products by keeping on top of changes and actively using the products and support centre. Collaborate with other Specialists and Sparx colleagues to provide consistent and exceptional support. Experience & skills Even if you don't feel you match all the criteria below, we would still love to hear from you. We are looking for someone who believes that every student can succeed when challenged and supported in the right ways and who wants to help teachers make that happen. We want you to be proactive and driven to learn new skills, with Sparx supporting you to reach your full potential. Curiosity, investigation and problem-solving skills Confidence working in spreadsheets and spotting patterns in data to troubleshoot issues Comfortable with technology and eager to improve knowledge Friendly, professional demeanour Strong empathy, emotional intelligence, and active listening Excellent verbal and written communication skills Organisational skills and a high level of attention to detail Ability to prioritise and manage a busy workload Current knowledge of the UK secondary education system and EdTech solutions Experience working in a customer-focused role, owning complex issues through to resolution Experience using a Customer Service tool What you can expect from us Mission with meaning: Your work directly supports teachers and learners at scale. Autonomy with support: Clear responsibilities and goals, room to use initiative, and leaders who value pragmatism over theatre. Learning, always: We care about growth - of our people, our practices and our impact. Find out more about where we are based and our fantastic working environment here Our recruitment process We have designed our recruitment process to allow you to find out everything you need to know about the role and company, as well as providing you with the opportunity to showcase your skills and expertise. Below is an outline of what to expect: Remote screening call: If you are shortlisted, you will be invited to a video call with one of our team. This is an informal chat that will usually last no longer than 30 minutes and is designed to get to know each other a bit better. Second stage interview (January 2026): If you are successful, you will be invited to attend an in-person interview and assessment which will take place over a few hours on a day in January. You will meet some of the people you will work with, undertake role-focussed tasks, and be able to ask any additional questions you may have about Sparx. Meeting with CEO (January 2026): The final stage will be an informal meeting with Colin Hegarty.