Morson Edge are working with a tier 1 contractor who are seeking a Customer and Stakeholder Advisor to join their Civil Engineering division.
Title - Customer and Stakeholder Advisor
Location - St Albans
Salary - £30k to £35k + Bens
The Role
To provide customer service to all stakeholders, which aligns with the clients 3 Pillars Sustainability Model of Profit, Safety, and Environment. The post holder will work collaboratively with our clients to support a region-wide customer strategy, to guide project-specific customer plans.
Strategy
Establish and maintain a good working relationship with our clients to define and support the customer strategy
Contribute to the development and implementation of the customer strategy through analysis of performance
To assist customer management processes by listening to the voice of the customer during the planning and delivery stages of the project
Reporting to the Manager and supporting them in successfully implementing our client duties
Insights and Analysis
Measure the customer experience that impacts our CMex/DMex and NPS measures to produce valuable insights and to identify customer trends.
To ensure that our customer action plan maximises the customer experience and meets local community needs
Monitoring and measuring of customer satisfaction KPIs
Be responsible for reporting on the customer satisfaction scoring and providi...