As a Customer Service Coordinator you will provide support to customers throughout the term of their finance agreements. With that we are looking for a strong team player who thrives on providing exceptional service and will ideally have some knowledge of financial products or lease agreements.
You will be able to multitask and be adept at working in a busy environment. A resilient individual, who enjoys building relationships and being solution orientated.
Main Responsibilities:
Handle inbound and outbound calls from customers and dealerships to an exceptional standard.
Respond professionally to customer emails and letters.
Maintain accurate records of interactions, applications, and transactions.
Provide support to our customers who are in financial difficulty, challenging personal circumstances or who are vulnerable with compassion and understanding.
Ensure compliance to policies and relevant legislation, especially around forbearance and vulnerable customers.
Liaise with our External Partners that support us in the collection of arrears and the disposal of assets when they are returned or repossessed