We are recruiting on behalf of a community-focused organisation operating in the housing sector, providing services to residents and supporting tenancy management and property maintenance. The business has an established customer services function that acts as a key point of contact for customers, handling day-to-day enquiries and coordinating service requests.
About the role
This is a Customer Service Advisor position within a customer services team, primarily handling inbound calls (with some outbound contact as required). The role involves responding to a range of housing-related queries including tenancy management and maintenance issues, raising repair orders, and taking rent payments. The position is hybrid, working 35 hours per week with set office/homeworking days: Monday, Tuesday and Thursday in the office; Wednesday and Friday working from home. The client is looking for someone to start as soon as possible. Interviews are expected to be arranged quickly (potentially end of this week or next week) and are likely to be an informal conversation with the hiring manager.
Responsibilities of a Customer Service Advisor:
1. Handle predominantly inbound customer calls (and some outbound calls where needed)
2. Respond to tenancy management enquiries
3. Respond to maintenance/repairs enquiries
4. Raise/submit repair orders
5. Take rent payments over the phone
6. Provide general customer service support and resolve queries at first point of contact where possible
Salary and benefits
7. Hybrid working pattern: 3 days office / 2 days from home (Mon/Tue/Thu in office; Wed/Fri WFH)
8. 35 hours per week
9. ££19 p/h umbrella
Ideal candidate
10. Strong customer service experience (essential)
11. Comfortable working on phones in a busy inbound-call environment
12. Able to handle a variety of enquiries including tenancy-related and repairs/maintenance queries
13. Experience in housing is desirable but not essential
14. Background in third sector/public sector/contracted services is preferred but not required
15. Available to start at short notice
If this Customer Service Advisor role is for you please apply or contact